Service Desk Specialist

Acrisure UK Retail Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Acrisure UK Retail Limited recherche un Service Desk Specialist pour rejoindre son équipe informatique à Londres. Dans ce rôle, vous fournirez un soutien technique aux utilisateurs tout en gérant les environnements de bureau et en garantissant le bon fonctionnement des dispositifs. Le candidat idéal possède des compétences en dépannage, une forte orientation client et une capacité de collaboration au sein d'équipes diversifiées. Des opportunités de développement dans d'autres domaines techniques seront également disponibles.

Benefits

Formation continue et coaching

Programmes de développement professionnel

Qualifications

• Expérience prouvée en support informatique ou en tant qu'ingénieur de bureau.
• Connaissance approfondie des systèmes d'exploitation Windows et d'Office 365.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Fournir un support technique aux utilisateurs pour les problèmes matériels, logiciels et réseau.
• Installer et configurer des ordinateurs de bureau, ordinateurs portables et périphériques.
• Collaborer avec les membres de l'équipe informatique pour résoudre des problèmes techniques complexes.

Skills

Troubleshooting

Problem Solving

Customer Focus

Interpersonal Skills

Education

Certifications en informatique ou similaires

Tools

Windows Operating Systems

Office 365

Active Directory

Job description

About the team and the job:

We are seeking a skilled and motivated Service Desk Specialist to join our IT team. This role will be responsible for providing technical support, managing desktop environments, and ensuring the smooth operation of end-user devices.

There will also likely be an opportunity to develop in other technical areas including Server Operating Systems, Networks, and Storage.

This role requires a proactive individual with strong problem-solving skills and a customer-focused approach.

How you'll contribute:

• Provide technical support to end-users for hardware, software, and network issues.

• Install, configure, and maintain desktop computers, laptops, and peripherals.

• Manage and troubleshoot operating systems, applications, and security updates.

• Assist with the deployment and management of software and hardware assets.

• Collaborate with IT team members to resolve complex technical issues.

• Maintain accurate documentation of support requests and resolutions.

• Ensure compliance with company policies and security standards.

• Participate in IT projects and initiatives as needed.

Requirements:

• Proven experience as a Desktop Engineer, IT Enterprise support or similar role.

• Strong knowledge of Windows operating systems, Office 365 (Teams, Outlook, Word, Excel, etc.).

• Familiarity with Active Directory, Group Policy, and network protocols.

• Excellent troubleshooting and problem-solving skills.

• Very strong interpersonal skills with the ability to collaborate with global cross-functional teams.

• Ability to work independently and as part of a team.

Preferred:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

• Server engineering experience and skills.

About Us

Acrisure is an integrated team of insurance and reinsurance specialists who bring together vast experience and expertise gained from working in markets and sectors across the world. We develop a thorough understanding of our clients' situations and markets and create unique opportunities for innovative and ingenious solutions that deliver signature value. Acrisure London Wholesale capabilities cover all aspects of placement facilitation, namely open market, delegated authorities, MGAs, and facultative reinsurance.

Acrisure Re and Acrisure London Wholesale are an Agency Partner of Acrisure LLC, providing high-quality insurance and risk management services and solutions. Acrisure has grown rapidly in recent years and is now one of the 10 largest insurance brokers in the world, with ambitious plans to continue growing at an accelerated pace. Beyond growth, Acrisure's dedication to its highly unique business model, ownership structure, and entrepreneurial culture has positioned us as a leading private insurance brokerage.

Our Ethos

Acrisure prides itself on achieving greatness through its people. We are a flat organization that values the person behind the position. It's up to you to shape your career, and we provide every tool to help you succeed.

We believe teams and solutions are stronger through diverse perspectives, which is why we are committed to a culture of equality, diversity, and inclusion.

At Acrisure, we are dedicated to developing our people. We offer tailored courses and learning programs through The Acrisure Academy to enhance skills and foster innovation. Additionally, we provide ongoing professional development, coaching, and mentoring. By growing our people, we grow our business!