Service Desk | First-Line IT Support Analyst

Boeing; West of England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive plans

Pension Plan with up to 10% employer

Company paid BUPA Medical Plan

Well Being Programs

Learning Together Programme

Job summary

Boeing Defence United Kingdom Limited is seeking a dedicated 1st Line Support Analyst to join our Service Desk. You’ll be the first point of contact for IT inquiries, delivering timely resolutions and maintaining high customer satisfaction in a security-conscious environment.

You’ll triage and resolve issues, document outcomes, and collaborate with IT teams to improve service delivery. The role requires strong communication and problem-solving skills and compliance with UK security checks.

Qualifications

• Experience in a customer service or technical support role.
• Strong problem-solving abilities and clear written/verbal communication.
• Ability to gain UK Security Check (SC) clearance.

Responsibilities

• Respond to service requests via phone, email, and tickets promptly.
• Diagnose and triage hardware and software issues; escalate when needed.
• Document interactions and resolutions in the ticketing system.
• Assist users with account management and access issues.
• Follow IT policies and best practices; support knowledge base creation.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Team collaboration

ITIL awareness

Job description

Boeing Defence United Kingdom Limited is seeking a dedicated 1st Line Support Analyst to join our Service Desk. You’ll be the first point of contact for IT inquiries, delivering timely resolutions and maintaining high customer satisfaction in a security-conscious environment.

You’ll triage and resolve issues, document outcomes, and collaborate with IT teams to improve service delivery. The role requires strong communication and problem-solving skills and compliance with UK security checks.