First-Line IT Support Desk Analyst

KPI Recruiting Ltd; Wakefield; On-site; GBP 18,000 - 21,000; Full time

Job summary

KPI Recruiting Ltd is recruiting for a 1st Line Service Desk Analyst in Wakefield for a Customer Service - IT role. You will provide first-line support for incidents, document actions, and escalate complex issues while meeting SLAs.

The role requires 1 year of phone-based customer service experience, good communication, and ability to work in a team. A willingness to pass security checks and provide proof of UK work history is required.

Qualifications

• Excellent communication skills, both written and verbal.
• Prior customer service experience is required.
• Strong administrative skills and attention to detail.
• Positive, can-do attitude and a team player.
• Ability to work independently when needed.

Responsibilities

• Provide 1st line IT customer service for routine incidents and requests.
• Record actions taken and follow established processes.
• Escalate issues beyond own resolution to meet SLAs.
• Develop understanding of customer environments and service delivery.

Skills

Communication

Customer service

Teamwork

Administrative skills

Proactive attitude

Job description

KPI Recruiting Ltd is recruiting for a 1st Line Service Desk Analyst in Wakefield for a Customer Service - IT role. You will provide first-line support for incidents, document actions, and escalate complex issues while meeting SLAs.

The role requires 1 year of phone-based customer service experience, good communication, and ability to work in a team. A willingness to pass security checks and provide proof of UK work history is required.