Service Desk Engineer - Hybrid IT Support & Impact

Redgate Software; Cambridge; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private health insurance

Wellbeing allowance

Generous paid time off

Job summary

Redgate Software in Cambridge is seeking a hands-on Service Desk Engineer to own 1st and 2nd line IT support for internal users, resolving issues across devices, apps, and infrastructure. You’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.

You’ll join a collaborative team, support M365/Intune, and work a 3-days-per-week in-office hybrid model with strong opportunities for growth and learning in a data-centric environment.

Qualifications

• Experience in a similar IT support role.
• Strong analytical and problem-solving skills.
• Clear communicator who can explain technical concepts to non-technical colleagues.

Responsibilities

• First point of contact for IT issues across the business, with a focus on first-touch resolution.
• Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment.
• Identifying recurring themes and proposing process improvements to the Technical Operations team.
• Contributing to infrastructure projects and onboarding of new starters.
• Maintaining accurate asset records and support documentation.

Skills

IT support experience

Analytical thinking

Strong communication

Problem solving

Tools

M365

Intune/Autopilot

Entra ID

Active Directory

Job description

Redgate Software in Cambridge is seeking a hands-on Service Desk Engineer to own 1st and 2nd line IT support for internal users, resolving issues across devices, apps, and infrastructure. You’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.

You’ll join a collaborative team, support M365/Intune, and work a 3-days-per-week in-office hybrid model with strong opportunities for growth and learning in a data-centric environment.