Service Desk Engineer - EUC

Pearson Whiffin; Stroud; On-site; GBP 42,000 - 64,000; Full time

Job summary

Pearson Whiffin is seeking an EUC Engineer to join our IT team in Gloucester, onsite. The role focuses on MacOS, Apple devices, and modern workplace tech, with a strong emphasis on networking and cloud platforms. You will support end-users, deploy Apple hardware, and collaborate with security teams.

Candidates should have hands-on experience with MacOS, MDM tools, and Microsoft 365, with good communication and problem-solving skills. Onsite in Gloucester.

Qualifications

• Experience supporting MacOS in enterprise environments.
• Ability to configure and deploy Apple hardware.
• Experience with endpoint management and cloud services.
• Strong diagnostic and troubleshooting skills.
• Excellent customer service and communication.

Responsibilities

• Provide end-user support for MacOS and Apple devices.
• Configure, deploy, and manage Apple hardware.
• Support modern workplace and endpoint management solutions.
• Troubleshoot hardware, software, and connectivity issues.
• Assist with network services including Wi-Fi, VPN, DNS, DHCP.
• Work with cloud platforms such as M365, Azure or Google Workspace.
• Support device security, patching, and asset management.
• Collaborate with infra and security teams on projects.
• Deliver excellent service to users at all levels.

Skills

MacOS expertise

Apple devices admin

Enterprise endpoint support

Networking fundamentals

Cloud platforms

MDM tools (Jamf/Intune/Kandji)

Microsoft 365 IAM

Strong communication

Tools

Jamf

Intune

Kandji

Job description

EUC Engineer – MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester

We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands‑on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.

Key Responsibilities

• Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
• Configure, deploy, and manage Apple hardware across the business
• Support modern workplace and endpoint management solutions
• Troubleshoot hardware, software, connectivity, and user-related issues
• Assist with networking support including Wi‑Fi, VPNs, DNS, DHCP, and endpoint connectivity
• Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
• Support device security, patching, compliance, and asset management
• Collaborate with infrastructure and security teams on projects and improvements
• Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

• Proven experience in an EUC / Desktop Support / Endpoint Engineering role
• Strong knowledge of MacOS and Apple ecosystem devices
• Experience supporting laptops, desktops, and mobile devices in enterprise environments
• Understanding of networking fundamentals and troubleshooting
• Exposure to cloud technologies and SaaS platforms
• Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
• Knowledge of Microsoft 365 and identity/access management solutions
• Excellent communication and problem-solving skills

Desirable Skills

• Apple certifications or relevant technical certifications
• Experience in hybrid cloud environments
• Scripting or automation knowledge (Bash, PowerShell, or similar)