End User Support Specialist

Pearson Whiffin Recruitment Group; Gloucester; On-site; GBP 35,000 - 47,000; Full time

Job summary

Pearson Whiffin Recruitment Group is seeking an experienced EUC Engineer to join our Gloucester IT team onsite. You will support MacOS, Apple devices, and modern workplace technologies while collaborating with networking and cloud platforms.

The role requires hands-on experience with Apple ecosystems, enterprise device deployment, MDM tools, and strong problem-solving abilities. Excellent communication is essential in a hybrid cloud environment.

Qualifications

• Experience in EUC/Desktop Support roles.
• MacOS and Apple devices expertise.
• Enterprise IT device support in complex environments.
• Networking fundamentals and troubleshooting.
• Cloud SaaS exposure (Microsoft 365, Azure, Google Workspace).
• MDM tools experience (Jamf, Intune, Kandji).
• Microsoft 365 and identity/access management knowledge.
• Strong communication and problem-solving skills.
• Apple certifications or relevant IT certifications.
• Experience in hybrid cloud environments.
• Scripting knowledge (Bash, PowerShell).

Responsibilities

• Provide end-user support for MacOS, Apple laptops, and mobile devices.
• Configure, deploy, and manage Apple hardware across the business.
• Support modern workplace and endpoint management solutions.
• Troubleshoot hardware, software, connectivity, and user issues.
• Assist with networking including Wi‑Fi, VPNs, DNS, DHCP, and endpoint connectivity.
• Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms.
• Support device security, patching, compliance, and asset management.
• Collaborate with infrastructure and security teams on projects and improvements.
• Deliver excellent customer service and technical support to users at all levels.

Skills

EUC Engineer

MacOS expertise

Apple devices

Networking fundamentals

Cloud platforms

MDM tools

Microsoft 365

Identity/access management

Communication skills

Apple certifications

Hybrid cloud

Bash scripting

PowerShell

Education

Professional IT certifications

Tools

Jamf

Intune

Kandji

Job description

Based onsite in Gloucester

We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.

Key Responsibilities

• Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
• Configure, deploy, and manage Apple hardware across the business
• Support modern workplace and endpoint management solutions
• Troubleshoot hardware, software, connectivity, and user-related issues
• Assist with networking support including Wi‑Fi, VPNs, DNS, DHCP, and endpoint connectivity
• Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
• Support device security, patching, compliance, and asset management
• Collaborate with infrastructure and security teams on projects and improvements
• Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

• Proven experience in an EUC / Desktop Support / Endpoint Engineering role
• Strong knowledge of MacOS and Apple ecosystem devices
• Experience supporting laptops, desktops, and mobile devices in enterprise environments
• Understanding of networking fundamentals and troubleshooting
• Exposure to cloud technologies and SaaS platforms
• Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
• Knowledge of Microsoft 365 and identity/access management solutions
• Excellent communication and problem-solving skills
• Apple certifications or relevant technical certifications
• Experience in hybrid cloud environments
• Scripting or automation knowledge (Bash, PowerShell, or similar)