Application Support Specialist

TieTalent; Cambridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading education group in Cambridge is seeking an Application Support Specialist to enhance their education systems, particularly CRM (Microsoft Dynamics) and student management systems. The role involves resolving system issues, upgrading platforms, and providing user support, contributing to training and documentation. Ideal candidates should have over 3 years of relevant experience and strong IT support skills.

Qualifications

• Experience in IT support and managing customer service inquiries.
• Ability to troubleshoot and solve problems effectively.
• Strong documentation and organizational skills.

Responsibilities

• Support daily operations for iSAMS, CRM (MS Dynamics), and student management systems.
• Respond to IT support tickets and resolve issues within service levels.
• Act as the technical lead for system-related matters.

Skills

IT support skills

Customer Service

Troubleshooting

Communication

Organisation

Documentation

Education

3+ years working with iSAMS or similar education system

Experience with Microsoft Dynamics 2016 or D365

Tools

Microsoft Dynamics

Job description

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About

Application Support Specialist | £30,000 to £35,000 | Cambridge, On-Site Working

Working for an Education Group based in the heart of Cambridge, you will be supporting and improving the education systems, especially the CRM (Microsoft Dynamics), student management systems like iSAMS, and other related platforms.

You’ll be the go-to person for resolving system issues, helping with upgrades, supporting users, and working on IT projects. You’ll also contribute to training, documentation, and strategy development.

Key Responsibilities

Support daily operations for iSAMS, CRM (MS Dynamics), and student management systems Respond to IT support tickets and resolve issues within service levels Help with software updates, product rollovers, and system improvements Keep documentation accurate and up to date Act as the technical lead for system-related matters and liaise with suppliers Support system projects, upgrades, and new implementationsWhat We’re Looking For

3+ years working with iSAMS or a similar education system (mandatory) Experience with Microsoft Dynamics (2016 or D365) and/or Dynamics Business Central Strong IT support skills and customer service mindset Good communication, organisation, and documentation abilities Ability to troubleshoot, solve problems, and manage multiple tasks If you have the above and want to be considered, apply here now

Nice-to-have skills

• Microsoft Dynamics
• Customer Service
• Troubleshooting
• Cambridge, England
  
  

Work experience

• IT Consultant
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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