Service Desk Engineer

Erin Associates Ltd; Hull and East Yorkshire; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Progression and career development

Life Insurance

Generous holiday entitlement

Health and wellbeing programme

Health cash plans

Potential Bonus

Excellent benefits

Job summary

Erin Associates Ltd in Hull is seeking an experienced Service Desk Engineer to provide hands‑on technical support for a user base of more than 500. You will handle network, software, system and hardware issues with strong troubleshooting and customer service skills, joining an established IT team in central Hull.

The role offers a competitive salary of £27,000–£30,000 with excellent benefits, progression opportunities, and a health and wellbeing programme.

Qualifications

• At least 2 years of relevant IT Support experience.
• Proven experience working with SLAs.
• Excellent communication and problem‑solving skills.
• Competent with supporting various hardware.

Responsibilities

• Provide hands‑on technical support for a user base of 500+ users.
• Act as the first point of contact for IT inquiries to ensure smooth operation of networks, systems and hardware.
• Troubleshoot and resolve hardware, software and connectivity issues.
• Contribute to process improvements and IT service quality.

Skills

strong communication

troubleshooting

customer service

problem solving

Tools

Microsoft 365

Networks – VPNs/DNS/Wi-Fi

Ticketing Systems

Entra ID / Active Directory

Job description

£27,000 - £30,000 + Excellent benefits

A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands‑on technical support for a user base of more than 500. You will have a track record of providing IT support for network, software, system and hardware issues, escalating where required.

Service Desk Engineer – Hull

£27,000 - £30,000 + Excellent benefits

A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands‑on technical support for a user base of more than 500. You will have a track record of providing IT support for network, software, system and hardware issues, escalating where required.

You will be joining an established IT team, acting as the first point of contact for all things IT and contributing to the smooth running of a networks, systems and hardware. You will have strong troubleshooting, problem‑solving and customer service skills as well as the ability to adapt to evolving technologies and contribute to process improvements. This role will be primarily based in central Hull.

Package

• Up to £30,000 basic DOE
• Progression and career development opportunities
• Life Insurance, generous holiday entitlement, Health and wellbeing programme, health cash plans + dozens more.
• Potential Bonus

Experience Required

• At least 2 years of relevant IT Support Experience
• Proven experience working with SLAs
• Excellent communication and problem‑solving skills
• Microsoft 365
• Experience with Networks – VPNs, DNS, Wi‑Fi etc
• Ticketing Systems
• Entra ID / Active Directory
• Competent with supporting various hardware

The company have an excellent reputation within their sector and have shown consistent growth year‑on‑year. They promote a healthy work‑life balance have an excellent benefits package.

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

Key words; IT Service Desk Engineer, IT Specialist, Support Analyst - Commutable from Hull, Leeds, York, Grimsby, Scunthorpe, Doncaster, Wakefield, Harrogate, Selby, Scarborough, Malton

Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: Kingston upon Hull, United Kingdom

Employment: Permanent

Salary: £27000 - £30000 Excellent benefits