Service Desk Coordinator

TN United Kingdom; United Kingdom; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

An established industry player in healthcare services is seeking a Service Desk Coordinator for a temporary role. This position involves managing incident and service requests, troubleshooting technological issues, and proposing improvements in service management processes. The ideal candidate will have advanced IT skills, especially in MS Office, and experience in administrative roles, preferably within health-related environments. With a supportive work culture and a commitment to public health, this role offers a rewarding opportunity to contribute to vital healthcare services.

Benefits

Annual Leave

Development Opportunities

Pension Scheme

NHS Discounts

Employee Support Services

Qualifications

• Experience in administrative roles, preferably in health-related environments.
• Advanced IT skills, especially in MS Office.

Responsibilities

• Process incident and service requests via self-service portal, email, or telephone.
• Develop and maintain procedures for effective management of service information.

Skills

Advanced IT Skills

MS Office

Database Management

Customer Service

Education

Experience in Administrative Roles

Health-Related Environment Experience

Job description

Service Desk Coordinator – Temporary 7 months

Are you skilled in managing incident and service requests with a focus on delivering customer service?

Do you thrive in dynamic environments where your advanced IT skills can make a significant impact?

Are you driven by the opportunity to propose and implement improvements in technical service management processes?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for delivering health advice and information by telephone and online services to the population of Scotland 24/7. NHS 24 is a patient-focused service providing triage, advice, guidance, referral, and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald, and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centre. The successful candidate must be within commuting distance to a regional centre and able to travel to other centres for meetings, training, and related activities.

The Role

NHS 24 Information Communications and Technology (IC&T) is responsible for delivering and supporting the technology systems used across the organisation. The service desk coordinator resolves staff and customer technological issues by troubleshooting network hardware and software problems.

Hours: 24 hours

Shift pattern: 19:45 to 08:15 Nightshift, Weekend (Sat/Sun)

Key Responsibilities

• Processing incident and service requests via self-service portal, email, or telephone
• Administer communication within the ICT Service Desk team, including attendance at meetings and providing meeting support
• Develop and maintain procedures for effective management of service information
• Propose and implement process improvements to the ICT Service Desk
• Coordinate meetings, organize audio-visual requirements, record and distribute minutes, and track follow-up actions
• Design, develop, and maintain databases and plans using computerized systems for accurate information sharing
• Additional duties as detailed in the Job Pack

Successful Applicant Will:

• Have experience in administrative roles, preferably in health-related environments
• Demonstrate advanced IT skills, especially in MS Office
• Be experienced in inputting information into databases
• Work autonomously or as part of a team, contributing to departmental goals

NHS 24 offers a temporary Band 3 contract (£26,869 – £28,998 per annum, pro-rata for part-time), along with a comprehensive benefits package, including annual leave, development opportunities, pension scheme, NHS discounts, and employee support services.

This role is ideal for motivated individuals seeking a challenging, rewarding opportunity to contribute to public health service.

Interested?

Please download the Job Pack, Person Specification, and Digital Candidate Application Guide for detailed information and application support. We recommend reading all provided materials to ensure a successful application.

Our Commitment

Our mission is to create an inclusive workplace where everyone feels valued. We promote equality, celebrate diversity, and encourage authenticity at work.

We are actively implementing an Anti-Racism Action Plan and are committed to equality and diversity. NHS 24 is an equal opportunities employer and guarantees interviews for disabled applicants meeting minimum criteria. We also ensure compliance with UK immigration laws, requiring candidates to have valid permission to work in the UK.