Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in critical communications is seeking a Service Desk Analyst for their Customer IT Service Centre. This full-time, permanent role involves providing excellent customer service in a dynamic environment with ongoing training and growth opportunities. The position features a unique 4 days on / 4 days off shift pattern and is based in Camberley.

Benefits

Career development in a growing company

Inclusive culture valuing diversity

Company matched pension scheme (4-6%)

Family-friendly policies and wellbeing support

Discount schemes for entertainment and shopping

Qualifications

• Experience in customer service, retail, or helpdesk environments.
• Call handling experience is a plus.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Logging incidents and ensuring high-quality customer service.
• Maintaining customer rapport and incident ownership.

Skills

Customer-focused

Excellent communication skills

Microsoft Office proficiency

Job description

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Service Desk Analyst (Previous Relevant Experience is Required), Chelmsford

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Client:

Telent

Location:

Camberley, GU15 3YL (Office based role)

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, training, 26 days annual leave, career development opportunities.

Telent seeks a Service Desk Analyst to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts, providing excellent customer service, and working in a dynamic environment with ongoing training and growth opportunities.

This is a 4 days on / 4 days off shift role, with an 11-hour rotating shift schedule. The position is office-based at our modern Camberley centre (GU15 3YL).

Our Technology Teams are committed and innovative. Join us to contribute to the digital revolution, supporting critical infrastructure and making a tangible impact.

Responsibilities include:

• First point of contact for incidents, requests, and queries via multiple platforms
• Logging incidents and requests, ensuring high-quality customer service
• Following up and providing updates to customers
• Ordering spare parts and scheduling engineers
• Maintaining customer rapport and incident ownership
• Proactively liaising with vendors and managing escalations
• Meeting KPI targets

Candidate profile:

Customer-focused with excellent communication skills. Experience in retail, customer service, or administration is valuable; technical experience is not mandatory. Proficiency in Microsoft Office is required. Long-term career orientation is preferred.

Key requirements:

• Experience in customer service, retail, or helpdesk environments
• Microsoft Office proficiency
• Call handling experience is a plus
• Ability to work independently and in a team
• ITIL awareness is desirable

What we offer:

• Career development in a growing company
• Inclusive culture valuing diversity
• Company matched pension scheme (4-6%)
• Family-friendly policies and wellbeing support
• Discount schemes for entertainment and shopping

About Telent:

Telent specializes in critical communications and digital infrastructure, supporting communities and businesses. Join our team of over 2,500 dedicated professionals committed to excellence and innovation.

Core values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused