Service Desk Analyst (Previous Relevant Experince is Required)

JR United Kingdom; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst to join their Customer IT Service Centre in Camberley. This full-time, permanent role involves supporting managed service contracts and providing excellent customer service in a shift pattern. Ideal candidates will have a background in customer service and a customer-focused attitude. The position offers competitive salary, benefits, and opportunities for career development.

Benefits

Competitive starting salary

Uncapped overtime options

20% salary uplift for shift work

At-desk training

26 days annual leave

Ongoing career development

Pension scheme

Family-friendly policies

Health support

Discounts through Telent Rewards

Qualifications

• Experience in customer service, retail, or administration.

Responsibilities

• Acting as the first point of contact for incidents and requests.
• Logging incidents and ensuring high-quality customer service.
• Coordinating resources and meeting KPIs.

Skills

Customer Service

Proficiency in Microsoft Office

Customer-focused attitude

Job description

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Service Desk Analyst (Previous Relevant Experience is Required), Stevenage

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-desk training, 26 days annual leave, ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts, providing excellent customer service, and participating in a 4 days on / 4 days off shift pattern, working in our modern office.

The role offers training, career progression, and the chance to make an impact by supporting critical infrastructure across the country. Responsibilities include acting as the first point of contact for incidents, requests, and queries via multiple platforms, logging incidents, ensuring high-quality customer service, coordinating resources, and meeting KPIs.

Ideal candidates will have experience in customer service, retail, or administration, proficiency in Microsoft Office, and a customer-focused attitude. Technical support experience is not required but familiarity with ITIL is desirable. Benefits include a pension scheme, family-friendly policies, health support, and discounts through Telent Rewards.