Service Desk Analyst – IT & AV Support at a University

Leeds Beckett University; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

Leeds Beckett University is seeking an experienced Service Desk Analyst to join our multi-skilled Digital Services team. You will deliver expert IT and AV support to staff and students while providing outstanding customer service in a large university environment.

The successful candidate will work across IT and AV services, contribute to projects, and collaborate with colleagues to ensure the best possible customer experience.

Qualifications

• Customer service experience in a complex enterprise environment.
• Experience providing technical IT and AV support.
• Good understanding of IT Service Management processes and strong communication skills.

Responsibilities

• Provide technical IT and AV support across services.
• Contribute to projects and work with colleagues to ensure excellent customer service for staff and students.

Job description

Leeds Beckett University is seeking an experienced Service Desk Analyst to join our multi-skilled Digital Services team. You will deliver expert IT and AV support to staff and students while providing outstanding customer service in a large university environment.

The successful candidate will work across IT and AV services, contribute to projects, and collaborate with colleagues to ensure the best possible customer experience.