Service Desk Analyst

Leeds Beckett University; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

Leeds Beckett University is seeking an experienced Service Desk Analyst to join our multi-skilled Digital Services team. You will deliver expert IT and AV support to staff and students while providing outstanding customer service in a large university environment.

The successful candidate will work across IT and AV services, contribute to projects, and collaborate with colleagues to ensure the best possible customer experience.

Qualifications

• Customer service experience in a complex enterprise environment.
• Experience providing technical IT and AV support.
• Good understanding of IT Service Management processes and strong communication skills.

Responsibilities

• Provide technical IT and AV support across services.
• Contribute to projects and work with colleagues to ensure excellent customer service for staff and students.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
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Leeds Beckett University is a modern, ambitious university in one of the UK's most vibrant student cities. Our centralised Digital Services team delivers innovative technology solutions that support learning, teaching, and the wider student experience.

Following an internal promotion, we are seeking an experienced and enthusiastic Service Desk Analyst to join our multi-skilled team. This is an excellent opportunity to play a key role in delivering expert IT and AV support while providing outstanding customer service to staff and students.

The successful candidate will be responsible for providing technical support across a range of IT and AV services, contributing to projects, and working collaboratively with colleagues and stakeholders to ensure the best possible customer experience.

You will have a strong background in customer service and technical support within a complex enterprise environment, together with experience of working in a university or similarly large organisation. A good understanding of IT Service Management processes, excellent communication skills, and a passion for delivering exceptional customer service are essential.

Working at Leeds Beckett University offers a wide range of benefits, including generous pension schemes, excellent holiday entitlement, flexible working opportunities, reduced study fees, subsidised fitness facilities, and much more.

We welcome applications from all individuals and particularly encourage applications from Black and minority ethnic candidates, who are currently under-represented at this level. All appointments will be made on merit.