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Service Desk Analyst - Hybrid
ZipRecruiter
Wolverhampton
Hybrid
GBP 25,000 - 35,000
Full time
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Job summary
Ein etabliertes Unternehmen im Bereich Managed Services sucht einen 1st Line Service Desk Analysten, um ihr engagiertes Team zu verstärken. Diese spannende Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das über 350 Kunden in verschiedenen Sektoren unterstützt. Mit einem Fokus auf persönliche technische Entwicklung und finanziell unterstützten Zertifizierungen, ist dies eine hervorragende Gelegenheit für alle, die ihre Karriere im IT-Support vorantreiben möchten. Nach einer 3-monatigen Einarbeitungszeit wird hybrides Arbeiten ermöglicht, was eine ausgewogene Work-Life-Balance fördert.
Benefits
Qualifications
- Erfahrung im Kundenservice, sowohl schriftlich als auch mündlich.
- Kenntnisse in Active Directory, Office 365 und ITIL-Umgebungen.
Responsibilities
- Bereitstellung von technischem Support für Kundenanfragen.
- Durchführung von Client-Standortbesuchen nach Bedarf.
Skills
Job description
Job Description
Our client is a successful and continually expanding MSP supporting over 350 clients across various sectors within the UK. They have specialised for over 23 years in Cloud, Infrastructure, and Security.
They are currently looking for a 1st Line Service Desk Analyst to join their existing team of Support Engineers on their service desk.
If you possess the following skills and are seeking a company that supports your personal technical development, then send your updated CV for this fantastic opportunity!
Requirements:
- Excellent customer service skills - both written and verbal
- Experience with the Autotask ticketing system (a strong advantage)
- Hands-on experience with Active Directory, Group Policy, Office 365, SharePoint, and Intune
- Basic networking fundamentals
- Prior experience in an MSP environment is essential
- Experience working on a busy service desk
- Client site visits when required
- Experience working in an ITIL environment
- Ability to work rotating shifts between 8:00 AM and 6:00 PM
***Hybrid working (3 days onsite / 2 days remote) following successful completion of a 3-month induction/probation period.
Location: Wolverhampton
Our client offers a great team environment, financially supported certifications, career progression, and more!
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