Service Desk Analyst - Bristol

Experis UK; West of England; On-site; GBP 21,000 - 30,000; Full time

Job summary

North Bristol based company is expanding its Service Desk team to provide first-class support for employees across two offices. The role involves handling technical queries onsite or via phone/email, with a shift pattern between 7:30am and 5pm and on-site work five days a week in North Bristol.

Candidates should have IT Service Desk experience (1st/2nd line), logging calls, and knowledge of Active Directory, MS 365, Windows OS, hardware, and basic networking (DNS/DHCP, VPN, IP configuration)

Qualifications

• Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role.
• Experience of logging calls through a call logging system.
• Active Directory, MS 365 Administration, Windows OS support.
• Hardware knowledge, laptops, desktops, monitors etc.
• Basic Networking - DNS/DHCP, VPN issues, IP configuration.
• Excellent customer service skills.

Responsibilities

• Provide 1st/2nd line IT support to employees across two offices.
• Log and manage support calls via a call logging system.
• Respond to queries onsite, by phone or email.

Skills

IT service desk

Active Directory

MS 365

Windows OS

Hardware knowledge

Networking basics

DNS/DHCP

VPN

Customer service

Call logging

Job description

This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to employees based across two offices.

This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email.

In order to be considered for this Service Desk Analyst role we are looking for most of the following experience:

• Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role
• Experience of logging calls through a call logging system
• Active Directory, MS 365 Administration, Windows OS support
• Hardware knowledge, laptops, desktops, monitors etc.
• Basic Networking - DNS/DHCP, VPN issues, IP configuration
• Excellent customer service skills

The Service Desk Analyst will be working on-site five days a week based in North Bristol with excellent transport links.

This role is covering a shift pattern between the hours of 7.30am and 5pm.