Service Desk Analyst (Associate III - Cloud Infrastructure Services)

UST; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Desk Analyst in London to join their dynamic team. This role is perfect for those who thrive in a collaborative environment and are eager to provide top-notch IT support. You will be the first point of contact for internal users, resolving issues and ensuring a seamless experience. If you have a passion for technology, excellent communication skills, and the ability to work under pressure, this is an exciting opportunity to grow your career in IT services. Join a team that values your contributions and fosters your professional development.

Qualifications

• Experience in customer service and IT support.
• Familiarity with Windows 10 and Active Directory.

Responsibilities

• Provide high-quality IT support as the first point of contact.
• Log and track incidents in ServiceNow.

Skills

Customer service experience

IT support troubleshooting

Windows 10

Active Directory

ServiceNow ITSM

ITIL Framework

Problem-solving skills

Communication skills

Teamwork skills

Tools

ServiceNow

Job description

Service Desk Analyst (Associate III - Cloud Infrastructure Services)

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Role Description

Service Desk Analyst - Permanent – London based

We are hiring a Service Desk Analyst in London to support a global service desk for one of our key clients.

As a Service Desk Analyst, you will be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.

The Role

• Serve as the first point of contact for IT support, providing excellent customer service
• Log, track, and update incidents and service requests in ServiceNow
• Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations
• Escalate complex issues to relevant teams while keeping users informed
• Collaborate with teammates to improve processes and enhance first-time fix rates
• Maintain security and compliance standards in line with IT policies

What You Will Bring

• Customer service experience (IT or non-IT industry)
• Experience handling IT support calls and troubleshooting technical issues
• Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool
• Basic understanding of the ITIL Framework (certification is a plus)
• Strong problem-solving skills with great attention to detail
• Excellent communication and teamwork skills
• Ability to work under pressure and meet deadlines

If you're looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you!

Apply now for a chat with our team!

Skills

Excellent Communication, Service Desk Management, Problem Management

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting