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Second Line Support Analyst

Corporatec (UK) Ltd

Greater London

On-site

GBP 34,000 - 40,000

Full time

12 days ago

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Job summary

An established UK managed services provider is seeking a dedicated Second Line Support Analyst to join their dynamic team. This role offers the opportunity to support clients in a variety of environments, including Windows, Active Directory, and hybrid cloud solutions. You will be part of a passionate team focused on exceptional customer service, where your skills will be valued and developed. With a competitive salary and flexible working options, this position is perfect for those looking to grow their technical expertise in a collaborative environment. Don't miss out on this exciting opportunity to advance your career in IT!

Benefits

Agile working

Generous annual leave

Computer equipment

Qualifications

Experience in an IT MSP environment is essential.
Strong knowledge of cyber security and customer infrastructure.

Responsibilities

Provide second line support for Windows and hybrid cloud environments.
Assist clients with technical issues and ensure high customer satisfaction.

Skills

Windows Desktops

Windows Server

Networking & Firewalls

VMware & Hyper-V

Disaster Recovery & Backup

IT certifications (CompTIA A+)

Strong communication skills

Proactive problem-solving

Education

IT certifications

Tools

ServiceNow

Atera

ConnectWise

Get AI-powered advice on this job and more exclusive features.

Second Line Support Analyst required to join an established UK managed services provider that is passionate about providing exceptional customer service to our clients. We are looking for a dedicated and motivated Second Line Engineer to join our dynamic team to provide support for our clients.We offer a competitive package with a salary of up to £40k along with agile working, generous annual leave, and computer equipment. The Second Line Support Analyst will use their skill to support Windows computers, Servers, Active Directory, Mobile devices and hybrid cloud (Office 365, Azure) environments.

The Second Line Support Analyst will be aware of cyber security and have good working knowledge of customer on-premise infrastructure such as VMware, Firewalls, Networking, Disaster Recovery & Backup systems. Managed Service Provider experience is desirable.

Windows Desktops - all versions
Windows Server - all versions
Mail DNS (MX, DMARC, DKIM, SPF)
VMware & Hyper-V
Networking & Firewalls (Cisco, SonicWall, HP)
Disaster Recovery & Online Backup

Desired Skills & Experience:

Previous experience working in an IT MSP environment
Experience with ticketing systems (e.g., ServiceNow, Atera, ConnectWise)
IT certifications such as CompTIA A+ or similar
Strong verbal and written communication skills with the ability to explain technical issues in a clear, user-friendly way
A proactive approach to learning and problem-solving
A collaborative team player with a positive attitude

This is a great opportunity to join an established IT team and take a role with a great range of technical applications and to grow their technical skills.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at Corporatec (UK) Ltd by 2x

London, England, United Kingdom 2 days ago