IT Support Specialist (Associate III - Cloud Infrastructure Services)

UST; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to enhance user support and manage IT infrastructure across multiple sites. This full-time role involves providing on-site support, troubleshooting hardware issues, and ensuring service reliability. Ideal candidates will possess strong skills in Windows administration and asset management, with a focus on customer satisfaction. Join a dynamic team dedicated to continuous improvement and service excellence in a collaborative environment. This is an excellent opportunity to grow your career in IT services and consulting.

Qualifications

• Experience in IT support, infrastructure, and asset management.
• Proficiency in Windows administration and cable patching.

Responsibilities

• Provide on-site IT support at key client locations.
• Troubleshoot and resolve issues with terminals and peripherals.
• Manage installations and changes of IT infrastructure.

Skills

IT Support

Windows Administration

Troubleshooting

Customer Focus

Communication Skills

Cable Patching

Device Builds

Education

Experience in IT support

Familiarity with ITSM tools

Job description

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Join to apply for the IT Support Specialist (Associate III - Cloud Infrastructure Services) role at UST

Permanent / Full-Time

We’re looking for an IT Support Specialist to join our team, playing a key role in supporting users, managing IT infrastructure, and ensuring a robust, reliable service across multiple geographical sites.

Role Description

IT Support Specialist

Location: London (UK-based)

Type: Permanent / Full-Time

We’re seeking an IT Support Specialist responsible for supporting users, managing IT infrastructure, and ensuring service reliability across various locations.

The Role

1. Service Delivery:
   1. Provide on-site IT support at key client locations.
   2. Conduct bi-annual preventative maintenance and ad-hoc site visits.
   3. Support critical sites via hybrid on-site, remote, and on-call support.
2. User & Desktop Support:
   1. Troubleshoot and resolve issues with terminals, monitors, phones, and peripherals.
   2. Support non-standard equipment like card scanners.
   3. Perform cable patching, Wi-Fi diagnostics, WAP replacement, and PC builds (including Thin Clients).
   4. Deploy and remove thin client setups and ensure workspace equipment functionality.
3. Infrastructure & Co-Location Services:
   1. Manage installations, moves, and changes of IT infrastructure.
   2. Perform tasks like power cycling and cabling.
   3. Supervise third-party vendors to ensure standards compliance.
4. Asset & Lifecycle Management:
   1. Tag and track hardware assets in the CMDB.
   2. Manage base image installations and maintain deployment stock.
   3. Oversee asset lifecycle and disposal processes.
5. Service Improvements & Continuous Enhancement:
   1. Reduce incidents through scheduled maintenance.
   2. Participate in service reviews and share knowledge.
   3. Drive process improvements with documentation and automation.

Qualifications

• Experience in IT support, infrastructure, and asset management.
• Proficiency in Windows administration, cable patching, and device builds.
• Strong troubleshooting skills and customer focus.
• Good communication and interpersonal skills.
• Familiarity with ITSM tools and change management processes.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: IT Services and Consulting