Service Desk Analyst Apprenticeship – Start Your IT Career

Serbus

Worthing

Hybrid

GBP 23.000 - 30.000

Vollzeit

vor 48 Stunden

Sei unter den ersten Bewerbenden

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Zusammenfassung

Serbus Health, supporting Sussex Partnership NHS Foundation Trust based in Worthing, West Sussex, invites a Service Desk Analyst to join the SPFT Service Desk Team. This permanent, full-time role provides 1st line IT support for hardware, software and access queries, logging, triaging and resolving incidents to keep services running smoothly.

Hours are 40 per week (10am–6pm). You’ll communicate by phone, remote session, video call and service desk ticket, and escalate to 2nd/3rd line teams or

Qualifikationen

Experience in a 1st line IT role or customer service environment.
Strong communication skills and a proactive, organised approach.
Customer focused, patient and comfortable supporting people across different channels.
Experience with ITSM or CRM tools, Microsoft environments and Active Directory would be beneficial.
ITIL knowledge or certification would be desirable.

Aufgaben

Providing 1st line support for hardware, software and access issues.
Logging, updating and resolving incidents and service requests
Triaging tickets and escalating to 2nd/3rd line teams or suppliers where needed.
Supporting basic IT administration, including account set-up and access changes.
Delivering a professional, patient and helpful service to users.

Kenntnisse

1st line support

Customer service

Communication skills

ITIL knowledge

ITSM tools usage

CRM tools usage

Active Directory

Microsoft environments

Tools

ITSM tools

CRM tools