Service Desk Analyst

Landmark Information Group - Internal; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Landmark Information Group - Internal is seeking a skilled Service Desk Analyst to join our IT team in the UK. You will be the first point of contact for internal customers, handling requests, tickets and incidents with a strong customer-service focus.

You will work across on-premises and cloud systems, use ITSM tools, assist with onboarding new staff, maintain up-to-date documentation and ensure EUC compliance, with occasional travel to other offices.

Qualifications

• ITIL V4 Foundation or equivalent service desk experience.
• Experience with Microsoft 365 Admin Centre and Active Directory.
• Strong customer service and communication skills.
• Self-motivated with excellent time management and ticket handling.
• Good technical support skills and ability to communicate technically at all levels.

Responsibilities

• Be the first point of contact for IT support activities for internal customers.
• Manage and prioritise workload via ITSM tools.
• Keep customers updated via all communication methods to manage expectations.
• Support the wider IT Department ensuring the smooth function of systems and processes.
• Onboard new staff (hardware and account provisioning).
• Ensure all requests logged contain detailed information and troubleshooting steps.
• Maintain EUC compliance levels to high standards.
• Keep Asset management system UpToDate.
• Keep knowledge base support documentation up to date.
• Occasional visits to other offices in the United Kingdom to provide physical support.

Skills

ITIL V4 Foundation or Service Desk 경험

Microsoft 365 Admin Centre

Active Directory (AD)

Customer service

Time management

Ticket management

Technical support

Communication skills

Job description

The Opportunity

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.

The role will involve:

• Being the first point of contact for IT support activities for our internal customers
• Managing and prioritising your workload via our ITSM Tools
• Keeping your customers updated via all communication methods to manage expectations
• Supporting the wider IT Department ensuring the smooth function of our systems and processes
• Onboarding new people to the company (hardware and account provision)
• Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
• Ensuring our EUC compliance levels meet our high standards
• Keeping our Asset management system UpToDate
• Keeping all knowledge base support documentation up to date
• Occasional Visits to other offices located in the United Kingdom to provide physical support

About You

To be considered for the role you will need to have:-

• ITIL V4 Foundation or previous Service/Support Desk experience
• Exposure to Microsoft 365 Admin Centre, AD
• Good customer service skills
• Self-motivated
• Excellent time management & request\ticket management
• Strong technical support skills and experience
• Excellent communication skills with the ability to communicate technically at all levels

Closing Date: 2nd April 2026