Service Desk Analyst

Hamilton Barnes ?; Farringdon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Hamilton Barnes is recruiting a Service Desk Analyst for Central London (Farringdon) on a 12-month contract. This entry-point IT role offers exposure to multiple vendors and a fast-growing MSP environment, with on-site 2-3 days per week.

You will handle first-line support, work with M365 and Excel, document resolutions, escalate complex issues, and develop towards networks or security specialties.

Qualifications

• 1-3 years' experience in a service desk or IT support environment.
• A tech-related degree.
• Strong M365 and Excel skills.
• Full, valid driving licence.
• Excellent communication and customer service skills.

Responsibilities

• Providing first-line IT support and resolving tickets against SLAs.
• Supporting day-to-day IT operations across the business.
• Escalating more complex issues to the right technical teams, and learning from how they're resolved.
• Working across M365 and Excel to support reporting and admin.
• Keeping clear, accurate documentation of issues and resolutions.

Skills

M365

Excel

Communication

Education

Tech-related degree

Job description

Service Desk Analyst | Central London (Farringdon) | Cisco Gold Partner | 12 Month Contract

Kick-start your IT career with a business that's scaling fast across the UK and Europe

This is a genuinely exciting entry point for an early-career IT professional. Our client, a US-headquartered MSP and Cisco Gold Partner, is in the middle of an aggressive UK and European expansion, and they're building out their Service Desk to support it. Because they're multi-vendor (not locked into a singular technology stack), you'll be exposed to a much broader range of tools, platforms and vendors than you'd typically see in a first support role, giving you a real head start on whichever specialism you want to move into.

Why this role stands out

• Join a business in true growth mode, with the opportunities that come with early-stage UK/European expansion
• Multi-vendor environment means broad technical exposure, not just one ecosystem
• Clear, structured progression: strong potential to move into Network, Infrastructure, Network Security or wider Security specialisms as you develop
• Hands-on, technically-driven MSP culture where you'll actually learn, not just log tickets
• Central London base (Farringdon) with a flexible 2-3 days on-site setup

What you'll be doing

• Providing first-line IT support and resolving tickets against SLAs
• Supporting day-to-day IT operations across the business
• Escalating more complex issues to the right technical teams, and learning from how they're resolved
• Working across M365 and Excel to support reporting and admin
• Keeping clear, accurate documentation of issues and resolutions

What you'll need

• 1-3 years' experience in a service desk or IT support environment
• A tech-related degree
• Strong M365 and Excel skills
• Full, valid driving licence
• Excellent communication and customer service skills

The details

• Location: Farringdon, London (2-3 days on-site per week)
• Duration: 12 months initial, with a strong chance of extension

If you're looking for a service desk role that's actually a launchpad rather than a dead end, this is it.