Service Desk Analyst

Experis UK; West of England; On-site; GBP 22,000 - 35,000; Full time

Job summary

An exciting opportunity awaits to join a dynamic Helpdesk team in North Bristol, supporting an internal user base of 700 people. This role is ideal for individuals with a background in customer service or 1st line support, offering excellent training and career progression. The Service Desk Analyst will provide essential support through various channels, ensuring user satisfaction while adhering to SLA targets. With a competitive salary and good benefits, this position promises a rewarding experience in the IT sector. If you're passionate about technology and eager to grow your skills, this could be the perfect fit for you.

Benefits

Excellent training opportunities

Career progression

Good benefits

Qualifications

• Experience in a 1st line support role or customer service background.
• Keen interest in IT, especially in Networking and Windows environments.

Responsibilities

• Provide 1st line support via phone, email, or face-to-face.
• Work to set SLA targets and support an internal user base.

Skills

1st line support

customer service

Networking

Windows desktop environments

M365 environments

Job description

Experis UK City Of Bristol, England, United Kingdom

Service Desk Analyst

An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which supports an internal user base of 700 people.

This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc.

Excellent training opportunities will be provided for the successful candidate.

The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets.

This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network.

The team covers a shift pattern operating from 7.30am – 5pm.

Good benefits, training, and career progression are offered together with a competitive basic salary.

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting