Service Desk Analyst

Free-Work UK; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is looking for a Service Desk Analyst to join their IT support team in East London. This full-time role offers a fantastic opportunity for entry-level candidates eager to grow in the field of IT. You will be responsible for providing first- and second-line support, managing user profiles through Active Directory, and troubleshooting various IT issues. If you have a passion for technology and excellent communication skills, this position could be the perfect fit for you. Join a dynamic team and kickstart your career in IT support!

Benefits

Introduction fee for referrals

On-site work environment

Career development opportunities

Qualifications

• Some experience in IT support roles is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Provide first- and second-line IT support.
• Troubleshoot Microsoft 365 and hardware issues.
• Manage mobile devices with Intune.

Skills

IT support experience

Communication skills

Troubleshooting skills

Active Directory

Azure AD

Microsoft 365

Tools

Active Directory

Intune

Azure

Windows Servers

Windows 10+

Job description

Join to apply for the Service Desk Analyst role at Free-Work UK

Location: East London (On site)

Salary: £26,000 - £30,000 per annum

VIQU has partnered with a leading company seeking to expand their IT support team. The ideal candidate will have some experience in IT support roles, be eager to learn and develop, and possess excellent communication skills.

This position requires on-site presence five days a week in East London.

Duties of the Service Desk Analyst

• Provide first- and second-line IT support
• Configure and maintain desktops, mobiles, and desk phones
• Use Active Directory and Exchange to administer user profiles
• Manage mobile devices with Intune
• Troubleshoot Microsoft 365 and hardware issues
• Resolve server and networking connectivity issues

Experience Required

• Previous experience in an IT support role
• Experience using Active Directory, Azure AD, and Intune
• Some experience in a hybrid cloud environment (Azure)
• Supporting Office 365 environment (Excel, Outlook, Word, PowerPoint)
• Experience with Windows Servers and Windows 10+
• IT hardware support
• Strong written and verbal communication skills

To discuss this opportunity further, APPLY NOW for a no-obligation chat with your VIQU Consultant. You may also contact Jack McManus via the VIQU IT Recruitment website.

If you refer someone suitable for this role, VIQU offers an introduction fee of up to £1,000 once your referral starts work with our client (terms apply).

Follow us for updates on exciting opportunities, technology, and recruitment news: VIQU IT Recruitment on LinkedIn and Twitter: @VIQU_UK.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Human Resources Services