Service Desk Analyst

JR United Kingdom; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic global media business in central London is looking for a Service Desk Analyst to support IT users and troubleshoot technical issues. This hybrid position offers a chance to grow within the IT field, providing a vibrant work environment and opportunities to contribute from day one.

Benefits

Work in vibrant, creative central London offices

Hybrid model: 4 days in, 1 from home

Hands-on exposure to both PC and Mac environments

Real opportunities to learn and grow

Qualifications

• Passion for technology and helping people.
• Willingness to take ownership and grow.

Responsibilities

• Supporting users with first and second line technical queries.
• Troubleshooting hardware and software issues.
• Setting up new starters and managing equipment lifecycle.

Skills

Excellent communication skills

Passion for tech

Eagerness to learn

Familiarity with Microsoft 365

Exposure to Mac OS

Job description

Social network you want to login/join with:

Service Desk Analyst, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Central London | Hybrid (4 days in-office, 1 from home)

Ready to take your first step into the world of IT support?

We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst. Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company that truly values growth, learning, and potential.

What’s in it for you?

• Work in vibrant, creative central London offices (with the perks to match)
• Hybrid model: 4 days in, 1 from home
• Hands-on exposure to both PC and Mac environments
• Variety! You’ll support users via phone, desk-side and at an in-house tech bar
• Real opportunities to learn, grow, and make an impact from day one

What you’ll be doing:

• Supporting users with first and second line technical queries
• Troubleshooting hardware and software issues (PC, Mac, AV, printers)
• Setting up new starters and managing equipment lifecycle
• Helping keep systems up to date and secure
• Delivering top-notch support with a friendly, can-do attitude

What we’re looking for:

• Excellent communication skills – friendly, clear, and confident
• A passion for tech and helping people
• Eagerness to learn, take ownership, and grow in a fast-paced environment
• Familiarity with Microsoft 365 and Windows 10/11
• Bonus: Any exposure to Mac OS or tech troubleshooting
• Bonus: Retail, Customer Service experience

If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you.

This is more than just a job – it’s your IT career, launched.

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