Service Desk Analyst

Michael Page (UK); Leatherhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecommunications solutions provider is seeking a Service Desk Analyst for a 3-month contract in Leatherhead. The role involves logging incidents, providing technical support, and ensuring exceptional customer service in a collaborative IT team. Candidates should have experience in Microsoft environments and a passion for customer service.

Qualifications

• 2-3 years providing technical IT support in Microsoft and Windows server environments.
• Experience with Office 365 and Active Directory.

Responsibilities

• Log and triage all incidents using online service desk.
• Provide high-quality interface between systems support and customers.
• Maintain systems support information and documentation.

Skills

Customer Service

Technical Support

Microsoft Environment

Office 365

Tools

FreshService

SCCM

SQL

Job description

• Service Desk Analyst - 3 month Contract
• Leatherhead - immediate start

About Our Client

This is a large telecommunications solutions provider who is going through rapid growth. Based across the UK they are looking for an experienced IT service desk analyst

Job Description

You will be responsible for logging and triaging all incidents and using online service desk to handle support calls. You will be adept at working with a Microsoft environment using Office 365 and Active Directory on a daily basis with exposure managing other applications such as SCCM and SQL applications desirable but not essential.

You will provide a professional and high-quality interface between systems support and its customers, ensuring customers feel assured they will be helped. You will be using a FreshService ticketing system whilst maintaining systems support information and documentation for both end users and within the team. You will also be required to provide ad-hoc project support across the wide Technology team.

The Successful Applicant

You will be articulate and passionate about providing exceptional customer services via phone and email. You will be self motivated with a positive attitude to learn and will have 2-3 years providing technical IT support in Microsoft and Windows server environments

What's on Offer

This is a 3 month contract to start immediately working within a very collaborative and high energy culture within a company that is going through rapid growth. You will be working as part of a a large IT team so a positive and can do attitude with an enthusiasm to learn is essential. With it being a 3 month contract role, the need to hit the ground running is essential