Service Desk Analyst

Adecco; Kidlington; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

Adecco are recruiting a Service Desk Analyst to work within the Thames Valley Police Force, based in Kidlington with remote working and occasional HQ visits to collect equipment.

This temporary, full-time role runs 37 hours per week, 8am–4pm, Monday to Friday, with a daily rate of £150. End date is December 2026. You will diagnose and resolve incidents using ITIL guidelines, communicate clearly with users, and help maintain service quality and business continuity.

Qualifications

• A good standard of education along with ITIL v2 or v3 knowledge or qualification.
• Working experience within a service desk or technical environment is a must.
• Excellent written and oral communication skills with a strong customer-focused approach.
• Proven ability to problem-solve and think logically in a dynamic setting while maintaining high levels of accuracy.
• Commitment to ongoing professional development is essential.
• Recent knowledge of ICT systems relevant to the organisation (training will be provided).

Responsibilities

• Diagnose and resolve incidents for end users following ITIL v3 processes.
• Collaborate with ICT support to ensure timely incident resolution and meet SL targets.
• Communicate updates clearly to end users and ICT teams during incident management.
• Take ownership of incident and service request lifecycles to achieve high customer satisfaction.
• Act as service recovery manager for high-priority incidents with stakeholders to ensure business continuity.

Skills

Incident management

Problem-solving

Communication

Customer-focused

Team collaboration

Education

ITIL v2/v3 qualification

Job description

Adecco are pleased to recruiting for a Service Desk Analyst to work within the Thames Valley Police Force

Location: Kidlington, Remote Working (attendance to HQ to collect Tech)
Contract Type: Temporary
Daily Rate: 150.00
End Date: December 2026
Working Pattern: Full Time, 37 hours per week Monday to Friday 8am to 4pm

Are you a passionate and skilled Service Desk Analyst looking for an exciting new opportunity?
Our client is seeking a dedicated individual to join their ICT team in Kidlington. This role is perfect for someone who thrives in a fast-paced environment and is eager to support end users with exceptional service.

Key Responsibilities:

• Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes.
• Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets.
• Communicate effectively with end users and ICT teams, ensuring updates are clear and informative throughout the incident management process.
• Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings.
• Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business continuity.

Essential Qualifications and Skills:

• A good standard of education along with ITIL v2 or v3 knowledge or qualification.
• Working experience within a service desk or technical environment is a must.
• Excellent written and oral communication skills with a strong customer-focused approach.
• Proven ability to problem-solve and think logically in a dynamic setting while maintaining high levels of accuracy.
• Commitment to ongoing professional development is essential.
• Recent knowledge of ICT systems relevant to the organisation (training will be provided).

Desirable Attributes:

• Familiarity with at least one ICT technical area.
• Demonstrable interest in Information Communication Technology and a proactive attitude towards resolving IT-related issues.

What's in it for you?

Opportunity to enhance your skills and knowledge in a supportive environment.
Flexible working arrangements, including the option for remote work.
A vibrant and collaborative team culture that values individual contributions.
Commitment to professional growth and development.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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