Remote Service Desk Analyst | ITIL Incident Expert

Adecco; Kidlington; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

Adecco are recruiting a Service Desk Analyst to work within the Thames Valley Police Force, based in Kidlington with remote working and occasional HQ visits to collect equipment.

This temporary, full-time role runs 37 hours per week, 8am–4pm, Monday to Friday, with a daily rate of £150. End date is December 2026. You will diagnose and resolve incidents using ITIL guidelines, communicate clearly with users, and help maintain service quality and business continuity.

Qualifications

• A good standard of education along with ITIL v2 or v3 knowledge or qualification.
• Working experience within a service desk or technical environment is a must.
• Excellent written and oral communication skills with a strong customer-focused approach.
• Proven ability to problem-solve and think logically in a dynamic setting while maintaining high levels of accuracy.
• Commitment to ongoing professional development is essential.
• Recent knowledge of ICT systems relevant to the organisation (training will be provided).

Responsibilities

• Diagnose and resolve incidents for end users following ITIL v3 processes.
• Collaborate with ICT support to ensure timely incident resolution and meet SL targets.
• Communicate updates clearly to end users and ICT teams during incident management.
• Take ownership of incident and service request lifecycles to achieve high customer satisfaction.
• Act as service recovery manager for high-priority incidents with stakeholders to ensure business continuity.

Skills

Incident management

Problem-solving

Communication

Customer-focused

Team collaboration

Education

ITIL v2/v3 qualification

Job description

Adecco are recruiting a Service Desk Analyst to work within the Thames Valley Police Force, based in Kidlington with remote working and occasional HQ visits to collect equipment.

This temporary, full-time role runs 37 hours per week, 8am–4pm, Monday to Friday, with a daily rate of £150. End date is December 2026. You will diagnose and resolve incidents using ITIL guidelines, communicate clearly with users, and help maintain service quality and business continuity.