IT Service Desk Analyst - Onsite with Weekend Rotations

DFS; Doncaster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

22 days holiday

Health cash plan

Pension with company contributions

Life assurance

Sharesave scheme

Cycle to Work

EV lease scheme

Job summary

DFS Group is seeking an IT Service Desk Analyst to be the first point of contact for technical support across the business. This office-based role in Doncaster operates 8 am–6 pm, Monday to Friday, with occasional weekend shifts.

You will resolve issues with a people-first approach, ensuring colleagues stay connected and productive. Responsibilities include logging calls, handling hardware/software issues, and escalating complex problems while collaborating with specialist teams.

Qualifications

• 12+ months in a Service Desk or end-user support role
• Experience with Active Directory and basic user setup/administration
• Knowledge of Windows/macOS/Android and Google Workspace

Responsibilities

• Log calls and resolve issues per incident management standards
• Resolve hardware, software, email, password, mobile device and IT equipment issues
• Escalate complex issues to specialist teams for smooth handover
• Prepare laptops/desktops/mobile devices for colleagues
• Keep support tickets updated through resolution
• Work in a team to collaboratively solve incidents and prevent recurrence
• Onsite role with weekend rota

Skills

Active Directory

End-user support

Customer service mindset

Problem solving

Analytical thinking

Attention to detail

Tools

Jira Service Management

Monitoring tools

Mobile Device Management

Job description

DFS Group is seeking an IT Service Desk Analyst to be the first point of contact for technical support across the business. This office-based role in Doncaster operates 8 am–6 pm, Monday to Friday, with occasional weekend shifts.

You will resolve issues with a people-first approach, ensuring colleagues stay connected and productive. Responsibilities include logging calls, handling hardware/software issues, and escalating complex problems while collaborating with specialist teams.