Service Desk Analyst

Babcock; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de services publics recherche un analyste de service pour un contrat initial de 6 mois à Glasgow, avec la possibilité de prolongation. Le candidat idéal doit avoir une autorisation de sécurité SC active et une expérience en support IT, notamment dans les processus de gestion des incidents et des demandes.

Qualifications

• Expérience en support de 1ère ligne et gestion des incidents.
• Connaissance des systèmes Microsoft et des technologies de travail à distance.

Responsibilities

• Assurer le support de 1ère ligne dans un environnement IT public.
• Effectuer le triage et la résolution des incidents.

Skills

Support de 1ère ligne

Gestion des incidents

Connaissance des systèmes d'exploitation Microsoft

Technologies de travail à distance

Education

SC clearance

Job description

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend

Location: Glasgow - 100% onsite

Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:

• Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
• Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
• Experience in incident triage and resolution.
• Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
• Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.

To apply, please submit your latest CV for review.