Service Desk Analyst

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking two motivated Service Desk Analysts for a 6-month contract in Glasgow. This role offers an opportunity to work closely with a busy government client, where you'll troubleshoot technical issues and manage service requests effectively. Candidates with active SC clearance will be preferred, as you'll be contributing to the improvement of service quality and efficiency in a secure environment. If you have a strong background in IT support and enjoy problem-solving, this is the perfect chance to make a significant impact.

Qualifications

• Proven experience in a customer-facing IT support role.
• Strong problem-solving abilities and technical knowledge.

Responsibilities

• Troubleshoot technical issues using available resources.
• Manage service requests and incidents in line with SLA.

Skills

Customer-facing IT support

Problem-solving

Windows Desktop and Operating Systems

O365

Active Directory

Networking

Peripheral devices

ITIL processes

Job description

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Service Desk Analyst x2 - 6 month contract - Glasgow
We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow.
Due to the urgency and nature of the role, candidates who hold active SC clearance will be preferred.
Successful candidates will be involved in the following:

• Troubleshoot technical issues using available resources
• Manage service requests and incidents in line with SLA
• Contribute and improve the Service Desk knowledge resources
• Identify and suggest improvements to enhance service quality and process efficiency
• Keep customers updated on the progress of their incidents and service requests

I am therefore keen to speak with candidates who have:

• Proven experience in a customer-facing IT support role
• Strong problem-solving abilities
• Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365, Active Directory, networking and peripheral devices, etc.
• Ability to manage and prioritise multiple tasks effectively
• Familiarity with ITIL processes would be preferred
• Experience in a similar role within a secure environment is highly desirable

Interested? Apply now for immediate consideration!