Service Desk Analyst

TN United Kingdom; England; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

An established industry player is seeking a Service Desk Analyst to deliver exceptional customer service and IT support. This role offers a unique opportunity to work in a hybrid environment after initial training, providing first-line support across various company sites. The ideal candidate will have a strong IT acumen and the ability to manage issues effectively while building relationships with key stakeholders. With opportunities to attain relevant certifications like ITIL and CCNA, this position is perfect for IT support professionals looking to advance their careers in a dynamic and supportive environment.

Qualifications

• Experience in IT Support and First Line Support roles is essential.
• Ability to build relationships with stakeholders and drive engagement.

Responsibilities

• Provide exceptional customer service across all company sites.
• Effectively manage and resolve IT issues in a timely manner.
• Build relationships with key stakeholders to enhance service engagement.

Skills

First Line Support

Customer Service

IT Acumen

Issue Resolution

Education

Relevant IT Certifications

Tools

ITIL

CCNA

MTA

MCSA

VCP

Job description

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Please note a driving license and car are essential for this role!

D R Newitt is working with a food manufacturer to recruit a Service Desk Analyst. The company has a rich history in the UK and is home to some of the biggest brands.

Role & responsibilities

1. Providing First Line Support and delivering exceptional customer service across all company sites
2. Effectively resolving and managing issues, demonstrating IT acumen
3. Delivering triage services to effectively prioritise business issues
4. Building relationships with key business stakeholders and driving service engagement across the business

What’s on offer?

• Salary: £23,000 - £26,000
• Hybrid working (after the first couple of months)
• Opportunity to attain relevant certifications such as ITIL, CCNA, MTA, MCSA, VCP

If you’re an experienced IT Support professional tired of being bound to your desk, then this could be the role for you. Please apply or reach out to Jordan from D R Newitt for more information.