Service Desk Analyst

Jigsaw Homes Group Ltd; Ashton-under-Lyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

Jigsaw Homes Group is seeking a Service Desk Analyst to support its IT department. This role involves resolving incidents, assisting colleagues with technology, and ensuring high-quality customer service. The position offers a flexible working environment and a range of benefits, including generous holiday entitlement and training opportunities.

Benefits

27 working days holiday plus bank holidays

Incremental salaried pay

Occupational sick pay

Income Protection

On-site gyms

Access to the Social Housing Pension Scheme

Simply Health membership

Enhanced maternity/paternity leave

Training/development opportunities

Qualifications

• Passionate about technology and customer service.
• Ability to travel between locations as required.

Responsibilities

• Take ownership of incidents raised via telephone, email, and ticketing system.
• Assist colleagues with a variety of equipment and software.
• Deliver excellent customer service that meets and exceeds expectations.

Skills

Customer Service

Technology Passion

Flexibility

Job description

Information Technology 03/Nov/2023 35 hours per week, Monday - Friday, on a rota basis Permanent££22,873.00 - £25,579.00 Per Annum

Who We Are

Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.

We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About The Department

No two days are the same. Supporting more than 1400 colleagues in the North West and Midlands, we are a busy department and enjoy the fast paced demands of delivering a high-quality service.

Jigsaw Homes Groups internal IT department has around 30 like-minded professionals, working from its head office in Ashton-Under-Lyne.

The department is split up into several teams; Business Intelligence, Business Systems, IT Infrastructure and IT Service Management. It is responsible for the entire Groups IT functions and directly contributes to its success.

Role Information

The role of Service Desk Analyst is an important and challenging role and we are looking for someone who is passionate about technology and customer service.

You will take ownership of incidents that are raised via telephone, email and an internal ticketing system working to resolve issues reported quickly and efficiently. You will be assisting colleagues who use a wide variety of equipment and software to ensure they are able to deliver a service to our customers.

You will be responsible for helping the team deliver excellent customer service which meets and exceeds expectations, supports peoples needs and promotes the use of ever changing technology with our employees.

You must be flexible and able to travel between other locations when required.

If you have a passion for making a difference and have a thirst for technology, we want to hear from you.

Jigsaw Benefits

You will be rewarded with some great benefits.

Working as part of Jigsaw Homes Group means you have the option to choose flexible working that suits you as well as the organisation, allowing for a great work/life balance.

Your hours will be 35 Hours per week between the hours of 8am and 5pm, Monday to Friday on a shift rota basis as and when required by the business.

You Will Also Get

• 27 working days holiday per annum (based on a 5-day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) and the option to buy/sell up to 5 days extra per year,
• Incremental salaried pay
• occupational sick pay,
• Income Protection to the majority of our employees. Should the employee be unable to work due to illness or injury, income protection covers the employee from day one of their employment, with them receiving up to 50% of their salary a month for up to 2 years (subject to medical evidence being submitted and a claim being agreed by our insurers)
• on-site gyms,
• access to the Social Housing Pension Scheme,
• Simply Health membership,
• enhanced maternity/paternity leave,
• training/development opportunities
• & much more! Please visit our benefits page on our website for more information!
  
  

We reserve the right to close this vacancy early should we receive a sufficient number of CV's.