Service Desk Analyst (Level 2)

Grant McGregor Ltd; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Personal development opportunities

Paid day for voluntary work

Job summary

A leading IT services company in Edinburgh is seeking a Level 2 Service Desk Analyst to support clients and ensure excellent IT service. This role involves troubleshooting across Microsoft 365 and Azure environments, providing high-quality technical support, and collaborating with a dedicated team to resolve issues. Candidates should have a strong understanding of IT and excellent communication skills. The position is full-time, in-person, and offers a collaborative workplace culture focused on personal development and inclusivity.

Qualifications

• High level of IT understanding and ability to deliver exceptional results.
• Exposure to Office 365 Administration and third-party application support.
• Experience in network configuration and support.

Responsibilities

• Provide high-quality technical support across Microsoft 365 environments.
• Troubleshoot and resolve incidents, ensuring minimal disruption.
• Deliver excellent customer experience through clear communication.
• Support end users across various devices and platforms.
• Collaborate with colleagues to improve processes.

Skills

Technical support across Microsoft 365

Troubleshooting incidents

Excellent customer communication

Support for end users

Collaboration and knowledge sharing

Tools

Microsoft Azure

Office 365

Microsoft SharePoint

Network configuration tools

Job description

Grant McGregor is looking for a Level 2 Service Desk Analyst to join their Service Desk Team providing high quality work and excellent Customer Experience. Do you have a high level of IT understanding and always deliver exceptional results? Are you ready to move to a high quality & fast paced Service Desk?

As a Level 2 Service Desk Analyst, you’ll play a key role in supporting our clients and ensuring they get the most from their IT. You’ll be part of a collaborative team, handling support requests and resolving technical challenges.

Responsibilities

• Provide high-quality technical support across Microsoft 365, Azure and on-premises environments
• Troubleshoot and resolve incidents, ensuring minimal disruption to clients
• Deliver excellent customer experience by communicating clearly and effectively
• Support end users across a range of devices and platforms
• Collaborate with colleagues to share knowledge and improve processes

Apply Now

• Edinburgh (in-person)
• LEVEL 2
• Service Desk
• Full-time, permanent
• MONDAY - FRIDAY

Office 365

Desktop support

Teams telephony

Spam filtering

And ideally have exposure to:

Office 365 Administration

Third-party application support

OneDrive

Microsoft SharePoint (including document libraries)

Network configuration and support

Life at Grant McGregor

A place to grow, thrive and be yourself.

We care about your well-being, personal development and life outside work.

Culture

A workplace built on collaboration, openness and a commitment to helping people do their best.

Diversity & Inclusivity

Different backgrounds, perspectives and experiences. All valued, all respected.

Time To Give Back

A paid day each year to support voluntary work.