Service Desk Analyst

TieTalent; Crawley; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics organization is seeking a 1st Line Support Analyst to join their expanding support team in Crawley. This role offers the opportunity to provide first-line technical support within a Microsoft Office 365 environment, manage support tickets, and grow within a dynamic IT function. You'll work with the latest technologies and have clear pathways for career development.

Qualifications

• Outstanding customer service skills and a strong service-oriented mindset.
• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID).
• Proactive support analyst who is eager to learn and develop professionally.

Responsibilities

• Managing and resolving support tickets.
• Escalating issues where appropriate.
• Contributing to the smooth operation of end-user services.

Skills

Outstanding customer service skills

Proficiency in Microsoft technologies

Service-oriented mindset

Proactive support analyst

Experience supporting user lifecycle processes

Job description

About

1st Line Support Analyst

Azure / Intune / Entra ID

Circa £30,000

Hybrid - Crawley

An exciting opportunity to join a growing logistics organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.

This is an ideal role for someone looking to grow and progress within a dynamic and supportive team. They are working with a complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more.

We Are Looking For Someone With

• Outstanding customer service skills and a strong service-oriented mindset
• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID)
• A proactive support analyst who is eager to learn and develop professionally
• Experience supporting user lifecycle processes (joiners, movers, leavers)

Desirable:

• Familiarity with Microsoft Intune
• Experience with handheld devices

This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You'll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.

If this sounds like the right fit for you, please apply and we will be in touch.

Nice-to-have skills

• Azure
• Microsoft Office 365

Location

Crawley, England

Work experience

• Systems Administrator

Languages

• English