Service Desk Analyst

TRIA; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join TRIA as a Service Desk Analyst in a growing logistics organisation, providing first-line support within a Microsoft Office 365 environment. This role offers career development, exposure to support and project work, and necessary upskilling opportunities within a dynamic and supportive team.

Qualifications

• Outstanding customer service skills.
• Proficiency in Microsoft technologies (Office 365, Azure Active Directory).
• Eager to learn and develop professionally.

Responsibilities

• Manage and resolve support tickets.
• Contribute to smooth operation of end-user services.
• Upskill on latest tech including NetSuite and Azure Defender.

Skills

Customer service skills

Proficient in Microsoft Office 365

Service-oriented mindset

Familiarity with Microsoft Intune

Job description

This range is provided by TRIA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.

This is an ideal role for someone looking to grow and progress within a dynamic and supportive team. They are working with a complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more.

We are looking for someone with:

• Outstanding customer service skills and a strong service-oriented mindset
• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID)
• A proactive support analyst who is eager to learn and develop professionally
• Familiarity with Microsoft Intune

This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.

If this sounds like the right fit for you, please apply and we will be in touch!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Analyst

• Industries

  IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage, and Technology, Information and Media

Referrals increase your chances of interviewing at TRIA by 2x

Sign in to set job alerts for “Service Desk Analyst” roles.

Epsom, England, United Kingdom 4 days ago

Crawley, England, United Kingdom 3 weeks ago

Guildford, England, United Kingdom 1 day ago

Guildford, England, United Kingdom 2 weeks ago

Guildford, England, United Kingdom 3 weeks ago

Royal Tunbridge Wells, England, United Kingdom 1 week ago

Little London, England, United Kingdom 2 days ago

Little London, England, United Kingdom 2 weeks ago

Worthing, England, United Kingdom 1 day ago

Worthing, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.