Service Designer - Newcastle

Accenture UK & Ireland; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days’ vacation per year

Private medical insurance

3 extra days leave per year for Charit

Job summary

Accenture is seeking a Service Designer to craft end-to-end service experiences, combining digital and offline channels. You will work with multidisciplinary teams to align on vision, identify pain points, and refine services for a seamless user experience.

The role requires collaboration with stakeholders, user researchers, and design teams to advocate for user-centred design, accessibility, and sustainability. A hybrid model with an on-site office in Newcastle is expected.

Qualifications

• Relevant experience as a Service Designer or similar field.
• Experience with Government Digital Service (GDS) design principles.
• Advocating for user-centred design throughout projects.
• Ability to influence senior stakeholders and negotiate solutions.
• Experience with design systems, libraries, style guides and patterns.
• Familiarity with prototyping languages (HTML/Markdown/Nunjucks).

Responsibilities

• Collaborate with stakeholders to capture business needs and user requirements.
• Support researchers in gathering user insights to inform design decisions.
• Champion inclusive, accessible, and sustainable design practices.
• Create service blueprints and user journey maps to visualise end-to-end experience.
• Lead workshops with stakeholders and delivery teams for alignment.
• Ensure adherence to client design standards and best practices.
• Work with multidisciplinary teams including designers, researchers, developers and analysts.
• Present work and rationale to clients and internal teams.
• Use data to iterate on designs and validate hypotheses.

Skills

Service Designer experience

GDS design principles

User-Centred Design

Stakeholder influence

Design systems

HTML/Markdown/Nunjucks

Tools

HTML

Markdown

Nunjucks

Job description

Location

Newcastle upon Tyne, UK

Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

Note: The above information relates to a specific client requirement.

Service Designer

Location: Newcastle upon Tyne, UK

Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

As a team:

As a service designer you’d be responsible for crafting the complete end-to-end experience of a service. Your role would be to optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively with various teams to ensure everyone is aligned and working toward a common vision. By identifying pain points and opportunities, you’d define and refine services to ensure a seamless and effective experience for the user.

Your responsibilities

• Collaborate with stakeholders to understand business requirements and identify user needs.


• Support User Researchers in gathering insights from users to inform design decisions.


• Champion user-centred design practices and effectively communicate the value of design - emphasising inclusivity, accessibility, and environmental sustainability.


• Create service blueprints and user journey maps to visualise the end-to-end experience and solve complex problems.


• Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.


• Ensure adherence to the client’s design standards, systems, and best practices.


• Work closely with multidisciplinary teams—including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.


• Confidently present work and rationale to both internal teams and client stakeholders.


• Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.

The following skills and experience are essential for this role:

• Relevant experience as a Service Designer or similar field


• Working with the Government Digital Service (GDS) design principals


• Experience advocating for User-Centred Design


• Experience negotiating with and influencing senior stakeholders


• Working with Design systems/libraries, style guides and existing patterns/guidelines

Set yourself apart

• Working in an Agile or similar multidisciplinary environment


• Using HTML, Markdown, Nunjucks or other prototyping languages


• Strong accessibility knowledge


• Leading a team or mentoring junior designers

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.