Service Designer Manager

Ascendion; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading design consultancy in the United Kingdom is seeking a Manager – Service Design to oversee service design strategy across multiple domains. You will lead a team of designers, manage discovery activities, and translate insights into actionable transformation opportunities. The ideal candidate has service design experience, strong leadership skills, and a strategic mindset. This full-time role offers the chance to shape enterprise-level transformations in a dynamic environment.

Qualifications

• Experience in service design across multiple business domains.
• Strong leadership capabilities and ability to manage teams effectively.
• Proven track record in strategic oversight and project management.

Responsibilities

• Oversee service design strategy and discovery activities.
• Manage and mentor a team of designers.
• Translate insights into actionable transformation opportunities.

Skills

Service design methodologies

Leadership and team management

Data analysis and synthesis

Stakeholder communication

Job description

Manager – Service Design (Ascendion | UXReactor)

As a Manager – Service Design, you will oversee and drive service design strategy across multiple business domains while managing a team of designers. You will ensure that discovery activities, insights, and service frameworks are executed with rigor and translated into clear opportunities that shape enterprise-level transformation. This role blends strategic oversight, people management, and hands‑on service design leadership.

Manage & Oversee Discovery Workstreams

• Own and manage discovery programs across multiple business units (Operations, Customer Service, Finance, etc.).
• Lead the planning and facilitation of stakeholder sessions, interviews, and cross-functional workshops.
• Supervise and mentor Senior/Lead Service Designers in workflow mapping, system dependency analysis, and user research.
• Ensure discovery outputs meet quality standards, follow structured methods, and produce actionable outcomes.

Drive Insight Generation & Strategic Synthesis

• Review and analyze data, interviews, research artifacts, and service maps to identify operational, behavioral, and systemic patterns.
• Oversee creation of service blueprints, ecosystem maps, and journey frameworks that highlight friction points and opportunities.
• Translate insights into domain-level themes that connect user experience, processes, and technology.
• Shape transformation opportunities by aligning insights with enterprise priorities.

Managerial & Strategic Expectations

• Provide thought leadership on service design methodologies and best practices.
• Manage workload, project timelines, and resource allocation across the team.
• Partner closely with program leadership to ensure alignment with broader transformation goals.
• Communicate insights, risks, and recommendations to senior stakeholders.

Seniority level

Director

Employment type

Full-time

Job function

Consulting

Industries

Technology, Information & Internet, IT Services, IT Consulting