Service Designer

Synergize Consulting Ltd; West of England; Hybrid; GBP 51,000 - 85,000; Full time

Job summary

Synergize Consulting Ltd in the United Kingdom is seeking an experienced security cleared Service Designer to lead end-to-end service design across Discovery, Alpha, Beta and Live programs. You will produce maps, journeys and blueprints while aligning user needs with business and technology constraints.

The role requires current SC clearance, strong facilitation of cross-disciplinary workshops, and the ability to influence stakeholders across engineering, product, policy and operations in a

Qualifications

• SC cleared currently.
• Expertise across the DDaT Service Design lifecycle.
• Create service artefacts: journeys, blueprints and ecosystems.
• Evidence-based design with insight synthesis and prioritisation.
• Experience in complex, multidisciplinary teams.
• Influence stakeholders across engineering, product, policy and business.

Responsibilities

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, user journeys, blueprints and end-to-end service models.
• Coordinate with multidisciplinary teams to align user needs with business goals.
• Provide advice on service design approaches, risks and opportunities.
• Manage delivery timelines, quality and stakeholder expectations.
• Facilitate workshops and co-design sessions with diverse teams.
• Use evidence to frame problems and prioritise opportunities.
• Contribute to planning, strategy and roadmap discussions.
• Support development of service design capability and mentoring.
• Coordinate delivery across multiple phases and teams.
• Mentor other Service Designers.
• Experience in defence/government or regulated environments.
• Familiarity with ITIL, SLAs and support models.
• Knowledge of User Research, Business Analysis and Product Management.

Skills

SC cleared

Service Design lifecycle

User journeys

Service blueprints

Stakeholder influence

Workshop facilitation

Tools

ITIL

SLAs

Job description

Hybrid working Bristol HQ (Ad hoc travel per month)

Long term contract

SC clearance is essential

Up to £62 p/h Inside IR35

Are you an experienced security cleared Service Designer looking to lead the design of complex, end-to-end services supporting critical missions?

We are looking for a security cleared Service Designer to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams.

What You'll Bring

• SC cleared currently
• Strong expertise across the DDaT Service Design lifecycle.
• Ability to create service artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems.
• Strong evidence-based design capability, including insight synthesis, problem framing and prioritisation.
• Experience working within complex, multidisciplinary teams.
• Ability to influence stakeholders across engineering, product, policy and business functions.

What You'll Do

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, user journeys, service blueprints and end-to-end service models.
• Work collaboratively with multidisciplinary teams to align user needs, business objectives and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design activities to meet time, quality and business expectations.
• Facilitate workshops, co-design sessions and decision-making forums.
• Use research, evidence and insight to frame problems, prioritise opportunities and influence decisions.
• Contribute to planning, strategy and roadmap discussions.
• Support the development of service design capability and mentor more junior team members.
• Experience coordinating service design delivery across multiple phases and teams.
• Experience coaching, mentoring or supporting other Service Designers.
• Experience within defence, government or other regulated environments.
• Exposure to operational service management, including ITIL, SLAs and support models.
• Knowledge of adjacent disciplines such as User Research, Business Analysis, Product Management and Interaction Design.