Service Designer

Bath and North East Somerset Council; Keynsham; On-site; GBP 38,220 - 51,356; Full time

Job summary

Bath and North East Somerset Council is seeking enthusiastic Service Designers to join the Service Design Team in shaping public services. You will collaborate with colleagues, partners and residents to design accessible, efficient and future-ready services across multiple council areas.

The roles are career-graded with salaries from £38,220 to £51,356 per annum, reflecting skills and experience. A supportive team environment and opportunities for professional growth are offered.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Creativity and adaptability in a fast-paced environment.
• Experience in service design, business change, or related fields (or transferrable skills).
• Familiarity with Agile methods and design tools.

Responsibilities

• Diagnose service challenges and co-create solutions that meet user needs.
• Lead or support projects that improve how the Council works.
• Use research, data, and design thinking to inform decisions.
• Develop service blueprints, journey maps, and prototypes.
• Champion innovation and user-centred design across the organisation.

Skills

Analytical skills

Communication

Creativity

Experience in service design

Agile methods

Job description

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

Join Our Service Design Team – Shape the Future of Public Services !

About the Team

Our Service Design team sits at the heart of the Council’s Business Change Directorate. We’re passionate about transforming services to make life better for our communities. From Children’s Social Care to Highways and Council Tax, we work across diverse areas to deliver innovative, user-centred solutions that improve outcomes and experiences.

About the Role

We’re looking for enthusiastic and creative Service Designers to join us. Whether you’re early in your career or bring substantial experience, you’ll have the chance to make a real impact. You’ll collaborate with colleagues, partners, and residents to design services that are accessible, efficient, and future‑ready.

What You’ll Do

• Diagnose service challenges and co-create solutions that meet user needs.
• Lead or support projects that improve how the Council works.
• Use research, data, and design thinking to inform decisions.
• Develop service blueprints, journey maps, and prototypes.
• Champion innovation and user‑centred design across the organisation.

This is a career‑graded role, and the level of appointment and salary offered will reflect the successful candidate’s skills, knowledge and experience.

• Service Designer Level 1 (Grade 8): £38,220 to £40,777 per annum (£19.81 to £21.14 per hour)
• Service Designer Level 2 (Grade 9): £42,839 to £46,142 per annum (£22.20 to £23.92 per hour)
• Service Designer Level 3 (Grade 10): £47,181 to £51,356 per annum (£24.46 to £26.62 per hour)

About You & What We’re Looking For

• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.
• Creativity and adaptability in a fast‑paced environment.
• Experience in service design, business change, or related fields (or transferrable skills).
• Familiarity with Agile methods and design tools.

Why Join Us?

• Work on projects that directly benefit your community.
• Be part of a supportive, forward‑thinking team.
• Enjoy opportunities for professional growth and development.
• Help shape services that make a real difference.

Interview date: 01/09/2026

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

• We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
• Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

• We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

• The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.