Service Designer

Synechron; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company seeks an experienced Service Designer to enhance internal user experiences by transforming digital audit platforms. The role involves leading design efforts, simplifying workflows, and collaborating with diverse teams to improve efficiency across audit processes. Ideal candidates will have strong service design backgrounds, stakeholder engagement skills, and a passion for user-centered design.

Benefits

Flexible workplace arrangements

Mentoring and development programmes

Qualifications

• Proven experience in service design within a complex enterprise environment.
• Ability to translate insights into actionable improvements.
• Strong stakeholder engagement skills across business and technology sectors.

Responsibilities

• Lead the design of digital audit applications to enhance user experience.
• Promote a user-centered approach and drive design thinking initiatives.
• Gather insights from users and stakeholders to inform process improvements.

Skills

Service design

Customer journey mapping

UX strategy

Stakeholder engagement

Workflow simplification

Education

Educational background in design or related fields

Tools

Miro

Figma

Adobe Suite

Job description

Synechron is looking for an experienced Service Designer to join their London Digital Practice. The role is instrumental in reimagining and enhancing the experience of internal users—such as auditors, audit managers, and control functions—by transforming digital audit platforms. You will collaborate with diverse teams to simplify complex workflows, improve efficiency, and build confidence in the digital audit journey.

Key Responsibilities

• Lead the end-to-end design of digital audit applications, ensuring a seamless user experience across all touchpoints
• Promote a user-centered approach and advocate for design thinking within the audit transformation initiatives
• Develop future-state audit processes that eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams
• Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints
• Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities.
• Identify key data requirements and establish points for data capture in audit processes to support analytics, reporting, and future AI applications
• Ensure alignment of design strategies across audit, technology, and data teams to facilitate seamless process improvements within existing system architectures
• Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction

Requirements

• Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment
• Ability to simplify and improve complex workflows, ideally within financial services or regulated industries
• Strong stakeholder engagement and facilitation skills across business, technology, and compliance sectors
• Capacity to translate insights into actionable service and digital experience improvements
• Experience with tools such as Miro, Figma, service blueprints, Adobe Suite, and research platforms
• Knowledge of audit, compliance, or governance processes is highly desirable
• Educational background or professional qualification in design, human-centered design, business analysis, or related fields

Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Design

• Industries

  Technology, Information and Internet and Financial Services

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