Service Designer | London

Photon; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company is seeking a Service Designer to enhance user-centered services through comprehensive mapping and innovative design solutions. The role involves collaborating with researchers and stakeholders to address unmet needs while managing projects with ethical standards. Ideal candidates will have a strong background in design methodologies and a passion for transforming user experiences.

Qualifications

• Experience with user research and design methodologies.
• Ability to collaborate with diverse teams and stakeholders.
• Strong understanding of service design principles.

Responsibilities

• Understand and articulate changes needed from a user-centric perspective.
• Plan and execute customer journeys, service specifications.
• Collaborate to improve user experience and design quality.

Skills

User-centered design

Service mapping

Collaboration

Project management

Education

Degree in Design, Human-Computer Interaction, or related field

Job description

Service Designer | Job Description

Responsibilities and Experience

1. Understanding and articulating clearly how services need to change from a user-centred, system, and business perspective.
2. Plan and execute system mapping, customer journeys, scenarios, and service specifications of users, and define how and what organizations need to do to deliver services more effectively.
3. Work closely with user researchers to define and communicate people’s needs.
4. Collaborate with researchers, visual, and user experience designers to improve design quality and user experience.
5. Partner with product owners and leaders to drive product strategy and development roadmaps.
6. Identify ways organizations can reduce delivery costs and improve outcomes through redesigning user experiences, business processes, and fostering better collaboration across systems.
7. Set future visions for products and services that inspire and meet customer needs.
8. Design, build, and set usability tests for service and product prototypes, from sketches to quick prototypes for iteration based on feedback.
9. Critically assess the balance of power in service structures and challenge how people can be empowered and supported to thrive.
10. Design with technologists and developers to launch services.
11. Facilitate workshops with diverse clients and stakeholders.

Measuring and Evaluation

1. Define key metrics and measurements for organizations to evaluate impact and support iterative improvements.
2. Evaluate the cost of service delivery.

Designing Organizations and Propositions

1. Co-design service models and value propositions with clients and communities, defining organizational re-structures.
2. Translate research into actionable, human-centred insights for stakeholders.
3. Work with researchers and analysts to identify unmet needs and develop strategies to address them.
4. Analyze and advise on organizational changes for more effective service delivery.

Coaching and Supporting Organizations

1. Support teams and organizations in developing a culture of user-centered service design.
2. Teach and coach organizations on designing better services and developing capabilities.

Teamwork and Daily Practice

1. Manage projects within time and budget, reporting to project directors and leadership.
2. Uphold high ethical standards in research and design, promoting inclusive practices.
3. Contribute to show-and-tell sessions and design critiques.
4. Support internal process and tool development.
5. Bring an optimistic, entrepreneurial mindset to identify and enable new opportunities.
6. Confidently manage projects from sales to delivery.
7. Apply agile practices and language effectively in design processes.