Service Designer

Harvey Nash; Leeds; Hybrid; GBP 65,000 - 101,000; Part time

Job summary

Harvey Nash is seeking an experienced Service Designer for a public sector transformation programme. The role involves shaping services from discovery through to live, working with researchers, designers and product/delivery managers in an Agile setting.

Responsibilities include mapping current and future state services, facilitating stakeholder workshops and creating service blueprints and journey/ecosystem maps, while balancing user needs with operational and policy constraints.

Qualifications

• Demonstrable experience as a Service Designer delivering end-to-end public sector services.
• Experience working within Agile multidisciplinary teams and cross-functional environments.
• Strong stakeholder engagement and workshop facilitation skills.
• Knowledge of service design methods, journey mapping and service propositions.

Responsibilities

• Design and improve end-to-end digital services across the full service lifecycle.
• Map current and future state services using service design techniques.
• Facilitate workshops with stakeholders and multidisciplinary teams.
• Translate user, business and operational needs into practical service improvements.
• Collaborate with researchers, product managers and delivery managers to prioritise improvements.
• Create service blueprints, journey maps, ecosystem maps and operational models.
• Balance user needs with technical and policy constraints.
• Present recommendations to senior stakeholders.
• Demonstrate experience working in Agile multidisciplinary teams.
• Engage with accessibility standards and inclusive design practices.

Skills

Service Design

Stakeholder Engagement

Workshop Facilitation

User-Centred Design

Agile

Service Blueprinting

Tools

Miro

FigJam

Figma

Confluence

Job description

Location: Remote (UK) with occasional travel to Leeds / Manchester ]

Contract: Initial 6 months (likely extension)

IR35: Inside IR35

We are supporting a leading consultancy in the search for an experienced Service Designer to join a high-profile public sector transformation programme. This is an exciting opportunity to work within a multidisciplinary Agile team, helping to design and improve end-to-end services that deliver real value to users while meeting complex organisational and policy requirements. You'll work alongside User Researchers, Content Designers, Interaction Designers, Product Managers and Delivery Managers to shape services from discovery through to live.

The Role As a Service Designer, you will:

• Design and improve end-to-end digital services across the full service lifecycle.
• Map current and future state services using a range of service design techniques.
• Facilitate workshops with stakeholders and multidisciplinary teams.
• Translate complex user, business and operational needs into practical service improvements.
• Work closely with User Researchers to ensure evidence drives design decisions.
• Collaborate with Product Managers and Delivery Managers to prioritise service improvements.
• Create service blueprints, journey maps, ecosystem maps and operational models.
• Balance user needs with technical, operational and policy constraints.
• Present recommendations confidently to senior stakeholders
• Demonstrable commercial experience as a Service Designer.
• Experience working within Agile multidisciplinary teams.
• Excellent stakeholder engagement and workshop facilitation skills.
• Strong understanding of user-centred design principles.

Experience creating:

• Customer Journey Maps
• Ecosystem Maps
• Service Propositions
• Ability to influence senior stakeholders and communicate complex ideas clearly.
• Comfortable working across Discovery, Alpha, Beta and Live phases.
• Public sector or government experience.
• Knowledge of the Government Service Standard and GDS Service Manual.
• Experience working alongside User Researchers and Content Designers.
• Familiarity with accessibility standards and inclusive design.
• Experience using tools such as Miro, FigJam, Figma and Confluence