Service Design Tutor: Lead Learners in Human-Centred Design

National Skills Agency; Worcester; Hybrid; GBP 43,000 - 45,000; Part time

Job summary

National Skills Agency seeks a Service Design Tutor to deliver and coach service design learning in Worcester, with on-site sessions three times per week. The role requires strong skills in human-centred design, co-design, and stakeholder facilitation to support learners across projects.

Salary ranges from £43,000 to £45,000, with emphasis on agile delivery, research, and continuous improvement within complex organisations. The posting notes data handling and equal opportunities commitments.

Qualifications

• Proven knowledge of service design principles and human-centred design.
• Experience with user research, journey mapping and service blueprinting.
• Agile delivery, stakeholder engagement and facilitation skills.
• Desirable: Lean, Systems Thinking, AI-enabled services knowledge.
• Desirable: degree-level learning, apprenticeships or professional development delivery.

Skills

Service design

User research

Journey mapping

Service blueprinting

Design thinking

Co-design

Participatory design

Accessibility

Inclusive design

Agile delivery

Stakeholder engagement

Facilitation

Data-informed decisions

Job description

National Skills Agency seeks a Service Design Tutor to deliver and coach service design learning in Worcester, with on-site sessions three times per week. The role requires strong skills in human-centred design, co-design, and stakeholder facilitation to support learners across projects.

Salary ranges from £43,000 to £45,000, with emphasis on agile delivery, research, and continuous improvement within complex organisations. The posting notes data handling and equal opportunities commitments.