Service Design Manager

Sopra Steria; Farnborough; Hybrid; GBP 33,000 - 55,000; Full time

Benefits offered by this job

£5400 car allowance

25 days annual leave

private medical

life assurance

pension

generous flexible benefits fund

Job summary

Sopra Steria in Farnborough is seeking a Service Design Manager to shape end-to-end services for secure client accounts. You will translate requirements into robust service models and define cost, SLAs, and KPIs, ensuring live environments are prepared for delivery.

Join a collaborative team that values continuous learning and improvement, with a hybrid work arrangement requiring 2–3 days onsite weekly. Security clearance to SC level is preferred or eligible.

Qualifications

• Experience in IT service management and service delivery models.
• Ability to map business and technical requirements to service models.
• Experience managing services against SLAs and KPIs.
• End-to-end service design expertise in secure/delivered environments.

Responsibilities

• Lead end-to-end design of new and transitioning services for live environments.
• Translate business and technical requirements into robust service models and operations.
• Define service offerings including scope, deliverables, risks and commercial considerations.
• Establish and manage service cost models, budgets and forecasts.
• Define and implement service performance measures including SLAs and KPIs.
• Drive continual service improvement through automation and tooling enhancements.

Skills

ITSM

Service design

SLA management

KPI management

Regulated environments

Security clearance

Job description

Are you an experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge?

Joining our established Service Management team as a Service Design Manager, you’ll play a key role in shaping and designing end-to-end services for distinguished client accounts operating within secure environments.

You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery and operation.

This is a great opportunity for someone who understands how services are designed and built and is looking to broaden their impact, with support and development to grow into more design and architecture-focused roles. You’ll be part of a collaborative, supportive team that values continuous learning and improvement.

This is a hybrid role based in Farnborough, with an expectation to be onsite 2 to 3 days per week.

What you\'ll be doing:

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for live environments.
• Translate business and technical requirements into effective service models and operational support structures.
• Define service offerings including scope, deliverables, commercial considerations and risks.
• Establish and manage service cost models, budgets and forecasts to drive value and efficiency.
• Define and implement service performance measures including Service Level Agreements and Key Performance Indicators.
• Drive continual service improvement through innovation, automation and tooling enhancements.

What you’ll bring:

• Strong understanding of IT service management and service delivery models.
• Experience managing services against Service Level Agreements and Key Performance Indicators.
• End-to-end service design expertise with an understanding of how service components integrate.
• Experience working across delivery, infrastructure and project environments within regulated or secure settings.
• Ability to articulate service and user impacts within solution-led designs.
• Security Cleared to at least SC level, or eligible for Security Clearance

It would be great if you had:

• Experience of cost modelling for new services or service changes.
• Exposure to service architecture or working closely with Solution Architects.
• Knowledge of supplier or contract management.
• Experience managing budgets and financial tracking.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent.

Location: Farnborough.

Security Clearance Level: Security Cleared to at least SC level, or eligible for Security Clearance

Internal Recruiter: Paul.

Salary: Up to £55000, with flexibility depending on experience.

Benefits: £5400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\'s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.