Service Delivery Supervisor

Go Traffic Management Limited; Sheffield; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Service Delivery Supervisor to lead operational teams in delivering a major Mains Replacement Programme. This role involves overseeing site operations, ensuring compliance with health and safety standards, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in managing teams and traffic management, along with relevant qualifications such as SHEA (Gas) and NRSWA. Join a forward-thinking organization committed to diversity and excellence in service delivery.

Qualifications

• Experience in supervising operational teams in a construction environment.
• Knowledge of HSEQ standards and compliance requirements.

Responsibilities

• Supervise delivery teams during site operations and ensure compliance with standards.
• Manage street works permits and document completion of reinstatement.

Skills

Team Management

HSEQ Standards Compliance

Customer Engagement

Traffic Management

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS

Job description

Service Delivery Supervisor

Department: Cadent

Employment Type: Permanent

Location: Sheffield (Claywheels Lane)

Compensation: £40,000 - £45,000 / year

Description

The Service Delivery Supervisor manages the LDP Operational Teams to successfully deliver the Cadent Mains Replacement Programme. The role involves supervising teams from work handover to project completion, ensuring performance against HSEQ standards, programme adherence, and customer satisfaction.

Key Responsibilities

• Supervise delivery teams during works, including site setup, gas operations, backfill, reinstatement, and site completion.
• Attend sites to disseminate the Construction Phase Plan, RAMS, and brief team leaders on statutory and company standards (CDM, IGEM).
• Manage street works permits in accordance with NRSWA, including traffic management and permit conditions, and document reinstatement completion.
• Ensure client and operational requirements are met professionally and efficiently.
• Collaborate with the Customer Liaison Officer to engage customers and address specific needs to minimize disruptions.
• Provide daily and weekly reports to meet service levels and objectives.
• Contribute positively to the team by offering solutions and embracing change.
• Report safety issues following company procedures.

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience, along with a comprehensive benefits package.

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