Service Delivery Supervisor

JR United Kingdom; Lincoln; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Delivery Supervisor to lead operational teams in delivering critical utility projects. This role focuses on ensuring safety, adherence to schedules, and customer satisfaction throughout the project lifecycle. You will manage site operations, oversee compliance with regulations, and work closely with clients to address their needs. This position offers a competitive salary and a comprehensive benefits package, making it an exciting opportunity for those passionate about service delivery in the utility sector.

Qualifications

• Experience in managing operational teams for utility projects.
• Knowledge of safety regulations and compliance standards.

Responsibilities

• Supervise delivery teams and ensure compliance with safety standards.
• Manage street works permits and collaborate with the Customer Liaison Officer.

Skills

Team Management

Safety Compliance

Customer Engagement

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS

Job description

Service Delivery Supervisor

As a Service Delivery Supervisor, you will manage the LDP Operational Teams to ensure the successful delivery of the Cadent Mains Replacement Programme. Your role involves supervising teams from work handover to project completion, focusing on safety, programme adherence, and customer satisfaction.

Key Responsibilities

1. Supervise delivery teams during works, including site setup, gas operations, backfill, reinstatement, and site completion.
2. Attend sites to communicate the Construction Phase Plan, RAMS, and brief Team Leaders on responsibilities to ensure compliance with statutory requirements (CDM, IGEM) and Cadent standards.
3. Manage street works permits in accordance with NRSWA, including traffic management and permit conditions, and document reinstatement completion.
4. Ensure all client and operational requirements are met professionally and efficiently.
5. Collaborate with the Customer Liaison Officer to engage with customers and address specific needs to minimize disruptions.
6. Provide daily and weekly reports to meet service levels and objectives.
7. Contribute positively to the team by offering solutions and embracing change.
8. Report safety issues following company procedures.

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1, 2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas Manager’s Appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Network Plus is an Equal Opportunity Employer and values diversity. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize privacy and security of your personal information, and by applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning company providing utility and infrastructure services across the UK. We are committed to fostering an inclusive environment where all employees feel valued and included, regardless of background or circumstances.