Service Manager

JR United Kingdom; Chesterfield; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading high-growth SaaS company is seeking a hands-on Service Manager in Chesterfield with deep Salesforce expertise. This role encompasses service management, compliance oversight, and collaboration with technical teams to ensure optimal platform performance, making it crucial for managing both service delivery and technical support in a rapidly evolving regulated environment.

Benefits

Remote first environment

Qualifications

• Proven experience in a Service Management role or platform support.
• Strong Salesforce configuration and deployment skills.
• Understanding of compliance and regulatory requirements in fintech, healthtech, etc.

Responsibilities

• Own the live service for a Salesforce-native SaaS platform.
• Lead incident, problem, and change management using ITIL processes.
• Drive continual service improvements as the business scales.

Skills

Salesforce experience

Service Management

Incident Management

Excellent communication

Stakeholder management

Adaptability

Education

Salesforce certifications

Job description

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I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.

My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.

Role & Responsibilities:

• Take ownership of the live service for a Salesforce-native SaaS platform
• Manage the configuration and deployment of Salesforce changes across environments
• Work closely with technical teams on customisations and integrations
• Lead incident, problem, and change management using ITIL-aligned processes
• Act as the main escalation point for technical issues and platform-related incidents
• Ensure the platform adheres to compliance and regulatory requirements
• Drive continual service improvements and support scalability as the business grows
• Strong, hands-on Salesforce experience, including deployments and configuration
• Proven background in Service Management or a similar application/platform support role
• Understanding of the Salesforce ecosystem, limitations, and best practices
• Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
• Familiarity with ITIL processes, especially change, release, and incident management
• Excellent communication and stakeholder management skills
• Proactive and adaptable—comfortable working in a scale-up setting
• Desirable: Salesforce certifications (e.g. Administrator, App Builder)

Package:

• Remote first environment - (once or twice per month in the London office)