Service Delivery Supervisor

Outcomes First Group; Bolton; Hybrid; GBP 31,000; Full time

Job summary

A leading education provider in Bolton is seeking a Central Operations Lead to manage stakeholder relationships and ensure operational compliance. The role involves site visits, project support, and performance reporting. Candidates should possess strong communication skills and experience in stakeholder management. This permanent position offers a hybrid working model with two days in the office per week, along with a salary up to £30,600 per annum.

Benefits

Life Assurance

Pension scheme

Mental health support services

Flexible Benefits Platform

Cycle to Work Scheme

Qualifications

• Experience in stakeholder management with ability to deliver on relationship plans.
• Proven track record of excellent customer service.
• Strong written communication skills with attention to detail.

Responsibilities

• Manage stakeholder relationships and attend regular meetings.
• Conduct site visits to develop relationships and gather feedback.
• Ensure operational compliance and manage information flow.

Skills

Stakeholder management experience

Excellent customer service

Strong written communication

Ownership and initiative

Performance reporting

Continuous improvement mindset

Strong time management

Knowledge of Microsoft Office

Tools

Microsoft Office

Reach

XD

Job description

Job Overview

We are proud to say that in 2025 Outcomes First Group was officially certified as a “Great Place to Work” for the sixth year running. We’re reimagining work/life balance and you could be part of it. At OFG, we’re proud to be part of the 4‑Day Working Week trial – a bold step toward giving our teams more time to recharge, refresh and enjoy life outside of work. That means you could be working 80 % of your usual hours, while still earning 100 % of your pay. If the trial proves successful, we’ll roll out the 4 DWW across the Group – making now the perfect time to join #TeamOFG and help shape the future of work.

Job Information

Title: Central Operations Lead (Options)

Salary: Up to £30,600 per annum (dependent on experience and qualifications, not pro rata)

Location: Bolton, Hybrid (2 office days per week)

Contract: Permanent

Hours: 37.5 hours per week, Monday to Friday

About Us

Outcomes First Group believes every child can thrive when given the right environment for success. As one of the world’s leading providers in our sector, we deliver exceptional, research‑led education tailored to each individual, with smaller class sizes and personalised learning plans. Our vision is to empower every child with a world‑class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen.

Role Overview

The Central Operations Team links central services and operational sites across the Acorn and Options divisions. Working with your allocated division you will focus on the following key areas:

Key Responsibilities

• Stakeholder Management – attend regular (ideally weekly) meetings with site leaders and key colleagues to understand barriers, gain feedback, and identify improvement opportunities.
• School/Site Visits – develop relationships, widen understanding of sites, and provide feedback to the Head of Central Operations.
• Central Directory – work with other Leads to keep the directory updated and publish monthly.
• Integration & On‑boarding of new acquisitions – support new schools and businesses, deliver proactive support (hyper‑care), organise orientation days, collate FAQs, manage new SharePoint sites, and provide stakeholder management.
• Operational Compliance – manage the flow of information, distribute or return compliance data, and ensure sites are compliant with key day‑to‑day activities.
• Weekly Bulletin – copy‑edit, publish each week, manage deadlines and chase reminders for site submissions.
• Operational Planner – coordinate central services requests to ensure efficiency and timely delivery.
• Reporting – present performance to the Head of Central Operations via monthly dashboards and assist in dashboard design.
• Operational Support Projects – assist with specific projects, coordinate with central services/systems owners, report progress, and provide ad‑hoc support.

What You’ll Do

• Work proactively with central service leaders and operational site leaders.
• Develop relationships to obtain inbound information, respond to queries or issues promptly.
• Identify and report back trends, issues and improvement areas.
• Contribute to team strategy and performance through regular meetings and 1‑1 development sessions.
• Ensure clear communication of expectations and deliverables.
• Support flexibility: two days in office, up to two days WFH, and one 4‑Day Working Week wellbeing day (subject to eligibility and priorities).

Qualifications & Skills

• Stakeholder management experience delivering on relationship plans.
• Excellent customer service and ability to meet central service/operational KPIs/SLAs.
• Strong written communication with excellent attention to detail.
• Ownership and initiative; full ownership of allocated division and proactive solution‑finding.
• Performance reporting: deliver accurate reporting to line manager per deadlines/KPIs.
• Continuous improvement mindset, providing regular feedback and identifying improvement opportunities.
• Strong time management and organisational skills with flexibility to prioritise tasks.
• Knowledge of key systems: Microsoft Office, Reach, XD, etc.

Why Join Outcomes First Group?

As the largest independent provider of high‑quality special needs education and care, we are recognised for quality and positive outcomes. Our brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect.

Benefits

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – access to a wide range of mental health and physical health support services
• Family Growth Support – inclusive benefits covering enhanced maternity and paternity leave, and paid fertility treatment support
• Flexible Benefits Platform (Vista) with health, well‑being, insurance and discount options across UK and abroad
• Cycle to Work Scheme, Electric Car Purchase Scheme, Critical Illness Cover

Equality & Diversity

We are an Equal Opportunities Employer. We expect all employees to share our commitment to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and a fully enhanced DBS. 4‑Day Working Week is subject to successful completion of probation and is not a contractual benefit.