Service Delivery Specialist – Wholesale Networks

VeloxServ Communications Ltd; Wolverhampton, Redditch; Remote; GBP 28,000 - 36,000; Full time

Job summary

VeloxServ Communications Ltd is seeking a Service Delivery Executive to turn orders into live services. You will manage orders end-to-end, coordinate site surveys and installations, and ensure smooth handovers to Billing and Support.

You will work across teams with suppliers and customers, keeping records current and communicating clearly on progress, risks and deadlines to ensure commitments are met.

Qualifications

• Excellent organisation with the ability to juggle multiple orders and priorities.
• Clear, confident communication with customers, suppliers and partners.
• Proactive, persistent approach to chasing and problem solving.
• Calm and solution focused under pressure.

Responsibilities

• Place and manage orders through internal systems and supplier portals.
• Maintain up-to-date provisioning records and next actions.
• Coordinate site surveys, engineer visits and installations.
• Handle handover details, including IP addressing and router/CPE needs.
• Provide regular updates to customers, suppliers and partners via systems, email and phone.

Skills

Organisation

Communication

Proactivity

Calm under pressure

CRM systems

Ticketing systems

Provisioning tools

Tools

CRM software

Ticketing systems

Provisioning tools

Supplier portals

Job description

VeloxServ Communications Ltd is seeking a Service Delivery Executive to turn orders into live services. You will manage orders end-to-end, coordinate site surveys and installations, and ensure smooth handovers to Billing and Support.

You will work across teams with suppliers and customers, keeping records current and communicating clearly on progress, risks and deadlines to ensure commitments are met.