Service Delivery Specialist - TfL & Logistics Support

Hitachi Rail Limited; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid/flexible working where possible

Training and development opportunities

Career progression across global Hitac

Job summary

Hitachi Rail GTS UK Limited is seeking a Service Delivery Support to join the Services team in London. The role focuses on managing customer requests for TfL signalling services and other business segments, ensuring timely handling and high customer satisfaction.

The position is based at the Neasden office with potential travel within London to other sites. You will coordinate with customers and internal teams, process RFQs and logs, and support proposals and reports using IT systems and

Qualifications

• Experience in a Services environment.
• Strong stakeholder management skills.
• Ability to work cross-functionally with multi-disciplinary teams.
• Project management capability.
• Experience in a warehouse/stored environment.
• Proficiency in Microsoft Office and Oracle systems.

Responsibilities

• Process customer RFQs including supplier quotations, UK price calculations and updates in JIRA.
• Ensure JIRA records related to service delivery are up to date.
• Process Log Analysis Requests and assign to relevant stakeholders.
• Manage data transfer of Log Analysis files to stakeholders.
• Provide interim and final reports to support processes and queries.
• Support technical responses by routing customer requests to stakeholders.
• Liaise with customers and internal stakeholders on queries.
• Assist preparation of UK proposals for customers.
• Use IT systems to process services and invoicing.
• Support material for Customer Period Performance Reports and internal reporting.
• Attend internal and customer meetings as required.
• Coordinate spares and repairs enquiries with customers and stakeholders.
• Keep JIRA records updated for S&R and FRACAS and track logistics for collection/returns.
• Support project delivery with procurement, invoicing and admin.
• Assist repair activities, including logistics and stakeholder engagement.

Skills

Customer management

Stakeholder management

Cross-functional teamwork

Project management

Microsoft Excel

Oracle

Tools

JIRA

Oracle

Excel

Job description

Hitachi Rail GTS UK Limited is seeking a Service Delivery Support to join the Services team in London. The role focuses on managing customer requests for TfL signalling services and other business segments, ensuring timely handling and high customer satisfaction.

The position is based at the Neasden office with potential travel within London to other sites. You will coordinate with customers and internal teams, process RFQs and logs, and support proposals and reports using IT systems and